El Caire hotels

Desavantatges: Ya a las 5 pm los del restaurante te echan de la pileta y sacan todo, no se puede disfrutar de la pileta como cualquier otro hotel.

Avantatges: The view only

Desavantatges: The old furniture

Avantatges: Everything specially the staff, they make you feel at home. I would like to specially that the concierge staff for helping me finding my lost mobile at a taxi. That dealt with the problem as it was their own problem, all of them were wonderful.

Desavantatges: Nothing that I can think about.

Avantatges: Hotel de Lujo en El Cairo.. su atención, la comodidad del cuarto.. el restaurante de comida Italiana tanto como sus platos y atención de su personal es 10 puntos.. lo mismo que en el Bar... todo recomendable..

Desavantatges: Spa price was not good to the service provides

Avantatges: Liked basically everything! Staff are amazing too

Desavantatges: We asked for an ashtray the whole stay, but we didn't get one.

Avantatges: Rooms are good

Desavantatges: View and hotel facilities

Avantatges: Clean Comfy Great breakfast Cheerful staff

Desavantatges: 1)Overpriced for what you get 2) very small swimming pool 3) we asked for our room to be prepared for our honeymoon and they did nothing special for us, and even the welcome letter in the room had a different guest name on it.

Avantatges: Spacious clean and location

Desavantatges: Low light is n the lobby area

Avantatges: Mr. Mahmoud kilani and Mr.Hani Faraj are the best. they are very professional and welcoming. They made me love 4seasons hotel Cairo

Avantatges: Location, breakfast options and buffet, seafood Fridays

Desavantatges: Breakfast not included, no balcony, no Nile view, considering it was off season booking I expected the room to be cheaper with a view, nonetheless I had a wonderful time

Avantatges: The bed was comfortable The view was awesome

Desavantatges: The security system outside the building there were so bad

Avantatges: The staff were very welcoming and attentive. It made our stay better than we could have hoped.

Desavantatges: Due to security issues, the front entrance is a bit congested. The restrictions prevented our early morning ride to the airport from being able to wait out front for us, causing us to have to walk, in the dark, to the next block to meet him. The

Avantatges: Excellent location and staff and rooms

Desavantatges: Breakfast could be better

Avantatges: La comodidad de las habitaciones, la decoración, la ubicación, la vista sobre el Nilo.

Avantatges: Creo que es la habitación más cómoda en la que me hospedé durante mi viaje. Un hotel clásico y muy bonito. Áreas cómodas y elegantes.

Desavantatges: La ubicación, sales del hotel y la zona no es muy buen. Aunque así es generalmente El Cairo. Sin embargo está cerca a la necrópolis y junto al Nilo.

Avantatges: Great service great staff in general, many thanks to Mr. Ashraf front desk supervisor. Good breakfast many choices, one of the breakfast restaurant staff Yosef he was very nice he know how to deal with gust, try his food suggestion! you will be immersed. The hotel very Clean you will not find any hotel in this level of cleanliness. The connected mall "the 1st mall" very good and many brands store they have sales! Good for shopping there is banks and ATMs you can exchange your money 24/7 using ATM. in the mall there is good salon for M and F. Also the gourmet cafe and restaurant in side the mall nice. there is pianist start playing piano around 7:30 PM good to have coffee at that time.

Desavantatges: Very small lobby Some of the services slow Concierge services not very well. They need more training, FS Concierge worldwide better than this you can depend on them. They don't know what is Concierge! They don't know how to find solutions you must tell them what to do, then they MAYBE do it. I put don't disturb sign but some one ring the bell, also I ask call center to DND on calls but i received calls!

Avantatges: location, free upgrade, staff and mall accessibility

Desavantatges: music noise from the pool till almost midnight, not recommended for disables, no free parking, smoking is allowed in reception.

Avantatges: Everything

Desavantatges: The staff I asked for late check out that I will pay for and they were rude and rejecting with no reason

Avantatges: Staff and cleanliness

Desavantatges: Nothing

Avantatges: extreme happy staff and very helpful

Avantatges: Very nice hotel and staff met all my needs

Avantatges: Staff was very freindly and eager to help. Room was clean and spacious. Room service quich.breakfast was delicious. Nice embience

Desavantatges: No river view.

Avantatges: La ubicación excelente

Desavantatges: El personal súper amable

Avantatges: Desde el momento en que entras a las puertas te sientes lujoso. Sin ruido, sin problemas, todo el servicio profesional desde el principio. Si eres un snobb o no seleccionador, puedes estar en desacuerdo, pero mi experiencia fue excepcional.

Desavantatges: لا الموظفين في الاستقبال ومديرهم يعرفون التعامل مع النزلاء فن ولا يعترفون بخطأهم ولا يعتذرون. لا انصح بهذا الفندق بتاتا إذا أردت أن تفقد إلا اعصابك.

Avantatges: No puedo decir nada negativo. Desde la recepción, Ramy nos atendió maravillosamente, y al ser un viaje muy especial para mi pareja y para mi nos realizaron un upgrade en la habitación Maravilloso los detalles que tuvieron durante toda nuestra estancia, no puede haber un hotel mejor en el Cairo para poder estar. El desayuno fue estupendo, completisimo, y la piscina es espectacular. El personal superagradable. Si venis al Cairo, no os lo penséis, este es el mejor hotel

Desavantatges: Todo me gustó. Por poner algo, el horario de alguno de los restaurantes es algo confuso, pero no se puede hablar mal de este maravilloso hotel

Avantatges: The service was absolutely amazing! The staff were friendly and attentive to all our needs. The room was clean and the view was picture perfect! The breakfast buffet had so much variety. I would recommend it to everyone who wishes to visit Cairo.. 10/10!

Avantatges: Location, service of some staff, amenities

Desavantatges: Prices of alcoholic drinks are ridiculous expensive, some staff service is lousy, check inn and check out take ages!

Desavantatges: The concierge is very very bad and poor and not helpful

Avantatges: Best customer service and hospitality with great city views

Desavantatges: Breakfast ended too soon

Avantatges: Love the Place, its the Hotel to stay in while in Cairo. Great views, great location, great staff, best beds in the world.... you sleep like a baby... I will be back again and again as always....

Avantatges: Only location

Desavantatges: Very noisy hotel music till 3 am Old furniture

Avantatges: Everything except if you ask staff something they late

Avantatges: Clean and neat

Desavantatges: It’s a bit too expensive

Avantatges: Nithing

Desavantatges: Service is very poor when checking out the ask me to pay for mini bar items which I didn’t use and after along discussion the found the mistake from their team , it was really shook to have such thing in a 5 stars hotel

Avantatges: • The location is great and the Nile Panaromic Rooms really does offer beautiful sweeping views of the Nile and city. • The breakfast buffet is the best we've encountered in the area. Great selection and quality. • The property itself offers lovely amenities such as a fitness center, pool overlooking beautiful view, spa, restaurants, and bar. It was nice to relax here on days when we weren't exploring.

Desavantatges: The communication with staff was unpolished and even unprofessional at times. This isn't like other Sofitels or chains like the Four Seasons where the management team will give you the white glove treatment upon arrival and go above and beyond to cater to your needs. It felt like they were doing the basic minimal effort needed. We also encountered a really awkward ordeal during check out that caused delays to the airport. This is specific to the front desk. The housekeeping and food service staff was very kind and polite. It's a beautiful property and if they invested more in training customer service to be more polished and meet international standards, I would consider this a world class property.

Avantatges: Ubicación privilegiada en la isla de Gezirah. Tiene unas hermosas vistas hacia el Nilo. Las instalaciones y el personal son excelentes. Los cuartos son limpios y amplios. Excelente relación de precio y calidad.

Avantatges: El check-in y el check-out rápido. La gerencia del hotel sabe cómo demostrar un alto nivel de servicio al cliente. Personal muy amable altamente cualificado

Avantatges: Location

Desavantatges: Facilities and furniture are very old and not maintained well. Bed not comfortable. Breakfast has variety and not tasted.

Avantatges: Friendly staff and helpful - Interior and food - Mall connected.

Desavantatges: Food service. Slightly slow in serving food but wouldn't mind afterward as it's very tasty.

Avantatges: over all everything is okay , with the good location and friendly personal the City Star Mal is the package okay

Desavantatges: The hotel is getting on in years and it is time to renovate it. Everything looks old and locked. The rooms are felt to be 20 years old and urgently need to be renovated. The pool landscape and the building have been severely worn out for an intercontinental hotel.

Avantatges: Every thing

Desavantatges: Only one thing which was in checking out who’s in the reception and his asked me to return the keycard back, and I told him stayed at this hotel more than five times this year and this first time some body in 5 states hotel asked me that and I used to keep it for my travel memories, and he took it from me.

Desavantatges: Room service delay...sometimes just coffee or ice...& it’s 40min... Note: sometimes...but overall am 100% satisfies.

Avantatges: Excellent location

Desavantatges: Old building

Avantatges: Great service and great staff. Very profession and I enjoyed every moment of my stay.

Desavantatges: I was satisfied and no negative comments to say.

Avantatges: Everything was great, the rooms were clean and large, great lactation ,staff were friendly

Avantatges: Shopping

Desavantatges: Price

Avantatges: El lobby

Desavantatges: La habitación muy pequeña y nada práctica o

Avantatges: Cada fue perfecto. La recepción al llegar me dijo que no tenía habitación. Porque había reservado con otra compañía

Avantatges: Staff very polite and always cheerful

Desavantatges: Old style furniture

Avantatges: Excelentes instalaciones

Desavantatges: La ubicación

Avantatges: Good balcony with comfortable chairs overlooking the greens of the golf course. Comfortable bed with crisp clean white linen. TV with lots of English channels. Good selection for room service, prompt delivery and good quality of food. Very nice patisserie area with good coffee, take-away cups and tempting assortment of cakes. The Spa was amazing and would probably be the main reason for me choosing this hotel again in the future.

Desavantatges: The first allocated room did not have a King size bed, as requested. The second room smelt very bad. The third room allocated was on the executive floor but of note, there was no difference in outside view, size or decor with any of these rooms, apart from the number of beds. The fridge had a long strand of hair that was immediately noticeable on opening the fridge door. Only one adaptor available for plugging in non-Egyptian electrical items. This was inconvenient as I needed to use my laptop and charge my phone & iPad. There were no obvious signs leading to the 'beach' area and at night the outdoor areas of the hotel were very dark. I did not feel safe enough to wander the grounds by myself in the dark early evening to find the beach. This was a shame as it was one of the reasons I selected this hotel.

Avantatges: The breakfasts, the comfortable bed

Desavantatges: The temperature in the lounges: very cold.

Avantatges: Breakfast good, staff very good

Desavantatges: Shuttle bus service was slow from airport to hotel. Probably only because of extensive immigration at Cairo airport and one passenger having checked bags to collect. If In a hurry book a car

Avantatges: Buen servicio, buenas habitaciones. Gran desayuno. Variedad de restaurantes. Estando apartado del centro te ofrecen gran variedad sin tener que salir del complejo. Hay hasta una tienda de souvenirs

Desavantatges: No hay restaurante de comida “local”. La mampara de la ducha no cerraba bien y siempre se hacía un pequeño charco.

Avantatges: Extremely friendly staff, very well organized, sometimes a bit more than needed entrances and exits...etc.

Desavantatges: Smoking inside the lobby is not a positive indicator at all.

Avantatges: Friendly, polite & helpful staff. Tasty breakfast. Fast room service. Comfortable room. Near to major lications like airport, cairo festival city, etc. Quite, cosy with beatiful views. Fast check in. Special thanks to Mirage Cafe manager Mr. Mahmoud and also Mr. Saeid for the exceptional customer experience as well as the extra mile they went for our satisfaction. Truly a 5 star experience.

Desavantatges: Bath tub was not as clean as it should. Pool location is very far away. Relatively far from downtown and historical attractions.

Avantatges: Facilities good

Desavantatges: Everything except GM my son 15 age not allowed over 18 only first time I see this policy in my life in hotels

Avantatges: Staff are very friendly and kind

Desavantatges: The hotel rooms need some upgrade in terms of TV and even the furniture it looks old

Avantatges: Breakfast is great, stuff also good, everything is perfect, using this hotel last 3 years, only I can see it's getting old, other than that, it's great indeed.

Avantatges: we enjoyed our stay there,the breakfast was amazing.

Desavantatges: they didn't do the birthday greeting as requested..

Avantatges: “Staff are very welcoming, friendly and helpful. Excellent!”

Avantatges: El restaurant gianninis lo mejor! Excelente comida, excelente carta vinos y staff maravilloso

Desavantatges: hotel charged more than booking.com I paid when check out, I was so surprised by the The difference between the price paid when check out and the price when booking. I paid about 300 USD.

Avantatges: Everything

Desavantatges: Nothing

Avantatges: Nothing it’s terrible.

Desavantatges: Everything this was not a five star facility

Avantatges: everything was perfect staff are kind and friendly room is bright executive floor facilities are excellent

Desavantatges: to enter the hotel from the main road is a long detour and costs more if you're useing uber

Avantatges: “Staff are very welcoming, friendly and helpful. Excellent!”

Avantatges: view from the corner room on nile river and interior

Desavantatges: cleaning and food quality

Avantatges: Everything is excellent..

Desavantatges: but i ask about late check out at 2pm but they said can not the time of check out is 12 i should pay for one more day

Avantatges: The staff was very nice and helpful. Great location you can say it’s very good hotel

Avantatges: Limpieza

Desavantatges: Precio

Desavantatges: The Security was needy alwayes need tips if you don't give him tips they Treat you like you are Criminal or thief And the cleaning staff if u don't give him tips .. he will not clean the room with effort .. My room was 1170 and 1172

Desavantatges: Everything is excellent.

Avantatges: Every thing

Avantatges: The location was perfect, the rooms were spacious and the beds were very comfy

Desavantatges: My toilet was very clean but it had an odour that was a bit off

Avantatges: It was wonderful experience

Avantatges: very friendly staff plus Nice location in big mall citystars

Avantatges: Every thing

Desavantatges: I have nothing to say

Avantatges: Nice friendly staffs especially mrs Sara

Desavantatges: When you stay for Long time , house keeper they do not clean the room like your first few days ,the other thing you will be scanned in and out every time

Avantatges: Staff and location

Desavantatges: Shopping

Avantatges: Great comfortable apartment and location, friendly staff

Avantatges: Location

Desavantatges: No swimming pool

Avantatges: La vista es insuperable. De frente a esfinge y piramides, a aprox de 70 m. Desde la habitacion y la terrazzo se ve y escucha el show nocturno de luces de piramides. El personal es amable. Desayuno completo. Te reciben con agua fria. A 50 m hay pizza hut y kfc.

Desavantatges: El entorno es feo. La impresion inicial al entrar no es muy buena pero las habitaciones son amplias y limpias

Avantatges: La ubicación es privilegiada para ver las pirámides y esfinge. Desde el techo se puede apreciar el espectáculo de luz y sonido que se hace en Giza. Tienes agua siempre. El personal es muy atento a tus necesidades. es un edificio antiguo pero bien acondicionado.

Avantatges: Great location overlooking the Pyramids and Sphinx. Nice breakfast with fresh omelette. Helpful staff with good English. They have a self serve drink station set up. Highly recommend.

Avantatges: La amabilidad del encargado y resto del personal. La flexibilidad en el check in. Las vistas insuperables frente a las piramides de Giza. La ubicación ya que hay un sinfin de bazares y locales de hosteleria donde degustar la gastronomia local.

Desavantatges: Nada.

Avantatges: If you looking for a way to experience the pyramids this is the way to do it! Spend the extra cash and get yourself a room with a view of the pyramids, and experience the constant presence of these amazing monuments from the foot of the Giza Necropolous! The rooftop also gives you an elevated view and great photo opportunities!

Desavantatges: More excursion options with budget prices!

Avantatges: Muy atento el personal, con excelente trato

Avantatges: Stayed here for a 1 week. Everything was just great. Great view from a balcony and from rooms. Very friendly owners and staff. Excellent cleaning. Thank you mr Mohammed and mrs Rateeba for your hospitality! Definitely will come back again.

Avantatges: Staff are friendly and useful , nice view from roof top

Desavantatges: Nothing

Avantatges: I enjoyed my stay very much. From the outside the hotel is being remodeled but inside everything is perfect. My room was big, the bed was comfortable. The breakfast is good, and I had unlimited water, which is great. The staff was very nice to me and they helped me. The view is AMAZING!!!

Desavantatges: No complaints

Avantatges: I loved how friendly everyone was- tourists and staff. I also had a front row seat to the pyramids. Couldn’t ask for a better place to stay in.

Desavantatges: Loved everything.

Avantatges: Pyramid view on rooftop

Avantatges: The location is perfect, Very close to the pyramid,1 minutes walk to the ticket office . Nice and helpful host , highly recommended!

Desavantatges: The water of bathroom is not hot enough .

Desavantatges: Comida y Buen servicio. Pero algunos alimentos hechos con queso tenían un sabor raro.

Avantatges: Super Convenient, Super Efficient, Super helpful Staff

Desavantatges: The person at the billing counter on checkout was not very friendly

Avantatges: The location right next to terminal 3

Desavantatges: Some staff not very welcoming. Extra charges of 30 o/o do not show on advertised room rate. One does not stay automatically connected to WiFi during the stay and has to lock in every few hours.

Desavantatges: Staff is oblivious.

Avantatges: Calm and quite atmosphere despite the location that connects you to Terminal 3. Front desk employee Mahmood was very gracious and helpful. I would stay there next time for sure whenever I have a long transit flight.

Desavantatges: Nil

Avantatges: Food quality Staff Location Amenities

Desavantatges: Air conditioning was very good when we entered the room. After midnight it did not perform well and we had very poor sleep as a result. On check out we informed the desk and there was no response other than we will report it.

Avantatges: Excelente ubicación y muy buenas instalaciones

Avantatges: The Breakfast Choice and Service in the restaurant was fantastic. The service staff were first class. The location of the Hotel connected to terminal 3 was fantastic and there is a shuttle that can drop you off to terminal 2. Beds were comfy and i love the fact that this is a non smoking hotel and i wish other hotels in Egypt do the same.....

Desavantatges: Reception Staff were rather unwelcoming. No Spa Services which after a long flight or rest between flights was disappointing,

Avantatges: There should be a mini bar in the room such as ( snacks & drinks).

Desavantatges: The staff should be trained to talk English fluently , because there is foreigners. I have seen the staff in latitude cafe couldn’t communicate with some foreigner traveler and it was really embarrassing to be in a hotel in the airport and the staff can’t talk English.

Avantatges: Wonderful accommodations with skybridge right to Terminal 3 at Cairo Airport. I was only at the hotel for a very short time, but everything was wonderful.

Avantatges: En general está todo a un nivel muy alto.

Desavantatges: Como decía está todo a un nivel muy alto, y el precio, pues demasiado alto.

Desavantatges: Well located with a tube to T3. Very convenient for travelers

Avantatges: Perfecto para estar cerca del aeropuerto.

Avantatges: El personal era muy amable y servicial. La vista desde la terraza era la mejor en Giza. Justo cruzando la calle de la Esfinge y las pirámides. El personal te hace sentir como de la familia.

Desavantatges: Los perros ladrando fuerte durante la noche pero me dieron tapones para los oídos.

Avantatges: Absolutamente excepcional en cada zona!

Avantatges: El hotel tiene una privilegiada vista frente a las pirámides y esfinge, su personal es súper amable, todos se esforzaron por atendernos muy bien. Sirven un súper desayuno y nos ayudaron a conseguir el tour dentro de las pirámides mucho más barato. Muy recomendable

Desavantatges: Nada

Avantatges: El personal muy atento y siempre dispuesto ayudar La ubicación excelente frente a las pirámides Y el show nocturno lo puedes ver gratis desde la terraza También buen precio Es un negocio familiar

Desavantatges: Estaban haciendo remodelaciones y nos tocaron dos días con ruidos molestos en la tarde noche fue mala suerte

Avantatges: La localización delante de las pirámides con unas vistas fantásticas El desayuno

Desavantatges: La localización delante de la puerta de entrada a las pirámides , mucho ruido. Personas bastante desagradables en el barrio , en las tiendas y en el restaurante que fuimos a cenar .No nos sentimos acogidos.

Avantatges: linda vista a las piramides, se puede escuchar y ver perfectamente el espectaculo de luces

Desavantatges: respondieron una solictud de cama extra en una habitacion y cuando llegue no tenian idea, me toco demostrarles que ellos me habian respondido el mensaje

Avantatges: Staff were incredible!! So attentive. In an area where many are trying to scam or hassle you, this hotel is an oasis. Kind and attentive to every possible need. Food (breakfast and dinner) on the rooftop is great as well. We had two rooms (pyramid view, and suite) and both were great.

Avantatges: La ubicación del hotel es perfecta

Desavantatges: Habían demasiado niños (menores de edad) trabajando

Avantatges: The staff are great and helpful, we felt very comfortable there I highly recommend this hotel, I just suggest if they renovate the reception area and add more value to it, otherwise everything is perfect there.

Avantatges: Good service Good location

Avantatges: How kind the staff was, and the view of my room was spectacular. The safety around the hotel was nice too.

Desavantatges: I didn’t like that it smelt like paint/gas, they were doing work around the hotel. BUT my room didn’t have any odors!

Avantatges: Staff was very friendly and helpful.

Desavantatges: It is run down. The entry is dark and dirty. Rooms are old and breaking apart. They are renovating in some areas so the newer rooms will be nice.

Avantatges: This is the best location in Cairo for the pyramids. You also get a sense of the current day local culture by staying here. All the people were so genuinely kind and thoughtful.

Avantatges: Amabilidad del Personal, la terraza con vistas a las pirámides, servicio transfer incluido con dos noches

Desavantatges: La cama era muy dura y la habitación era interior y tenía una ventana a la escalera con lo que ni había ventilación posible y además se escuchaba continuamente la gente subiendo y bajando.

Avantatges: Masaje, vestíbulo, piscina

Desavantatges: Limpieza

Avantatges: El suministro de agua se redujo durante 20 minutos. Era inusual, pero cuando alguien del personal del hotel me llamó para mi opinión de la habitación lo mencioné así que ella me dijo que está fuera de las manos del hotel. Fue un evento no planeado por parte del gobierno.

Avantatges: The location

Desavantatges: Its not matching the level of 5 star hotel

Avantatges: Facilities

Desavantatges: Poor service and very poor food variety

Avantatges: Everything

Desavantatges: Nothing

Desavantatges: Bad smell in the room especially bathrooms Breakfast wasn't 5 stars

Avantatges: good

Desavantatges: Price is high

Desavantatges: Awful. I was charged twice!! Four nights, I was given a room with heavy building work all around, I was woken and disturbed by this very early morning and it did not stop, so I had to ask to change rooms. I'm not fussy with travel so for me to say unacceptable means really unacceptable. I was delayed in arrival, I contacted hotel to say I would be one night late, they did not respond despite my efforts to reach them, so this night was left on my booking and when I checked out, they would not remove it and wanted to charge me more, without explanation. I then had two nights in an average room, really not like photographs or images online, not spacious, not high standards, feels needs refurbished and cleaned. So I had two acceptable, disappointing, but acceptable nights. Rate on booking.com 9634 GBP (450 USD), for four nights. One I was not there and I told them but they were unresponsive, second I was in unacceptable building work noise banging all around and not pool access, it is beside pool, not like photographs at all, its basically no privacy and poor view, not pool by room as photos suggest. I then had two average, disappointing standard, nights. On checking out staff were not kind or helpful when I asked why there were charged when I did not have a night there at all and why there were charges when I had only a few hours sleep then found myself with a headache in a building work site and therefore not adequate basic service. Checkout staff were not helpful and were upsetting to me. So I left the hotel charged full 450 USD, thinking never stay there again, awful experience. I then checked my credit card statement a few weeks later and see that hotel has charge me a further 680 USD, around 15000 Egyptian pounds!

Avantatges: The staff & rooms

Desavantatges: Nothing

Avantatges: El Spa

Desavantatges: Mi habitación olía a humo, si te dan una habitación hacia el restaurante olvídate de dormir, el ruido es insoportable de la discoteca. En general estoy seguro que por ese precio existen mejores opciones. Casi fue un desastre

Avantatges: Swimming pool, breakfast

Desavantatges: Over security. You will be asked questions wherever you go around the hotel. Staff are too busy. Expect long time to serve you.

Avantatges: The atmosphere on it’s entirety was ok.

Desavantatges: They are performing maintenance works which they didn’t mention while I was checking in, and the noise in the early morning was catastrophic

Avantatges: every thing is perfect

Desavantatges: no thing

Avantatges: Cómodo, amplio., limpio., personal muy amable

Desavantatges: Todo Me gusto

Avantatges: Hermosa propiedad, estilo victoriano, bonito paisaje, comida decente, tiene un montón de instalaciones: Cine, bolos, billar, tenis ... usted lo nombre.

Desavantatges: su funcionamiento por los militares y está en medio de un gran complejo militar, hay una gran lista de cosas que no se puede hacer y que incluso incluye tomar fotos! y la actitud del personal es... ¡militar! la tasa para los extranjeros también es tremendamente cara.

Avantatges: Very bad hotel

Desavantatges: Change the rate for me

Desavantatges: smell.of smoke and level of cleanliness

Avantatges: Nothing

Desavantatges: Nothing

Avantatges: restaurants and cafes are good, waiters are so good and welcoming.

Desavantatges: rooms and bathrooms are not clean at all, that was so bad and ruined our stay. staff are careless.

Avantatges: I liked the politeness of the staff, especially the room service lady that took my order and Nivene at the reception desk. Also, the wifi was good.

Desavantatges: Music started playing in my room at 8:40 am and woke me up. It took me a while to realize it came from the ceiling. But when I called to ask them to turn it off they did.

Avantatges: Nothing

Desavantatges: My disappointment begin in the check in, where I discover that there is two building and the one on the site is very very old, they offered me other room with higher rate which was acceptable but still not well finished, I knew that this hotel is managed by the army and the employee did NOT really care about the customers. Then they ask me to sign a paper that The hotel didnt allow food or drinks from out side, so there is nothing around the hotel you have to eat from them no matter u like or not. I went out to finish the day, when I Came back it was the shock there was a wedding ceremony which is fine, but you ca NOT imagine the sound of the celebration, I could NOT sleep until they finished. Over all it was a bad experience that I would not like to live it again.

Avantatges: Need more cleaning

Avantatges: Good

Desavantatges: Good

Avantatges: The place is spacious

Desavantatges: 1. I carried my luggage once check in 2. They prevented us from main reception hall as there was governmental conference

Avantatges: Prácticamente todo

Desavantatges: Todo bien

Avantatges: Un hotel muy bonito.. después de pasar unos días en Giza lo mejor que pudimos hacer es habernos hospedado en al masa... poder descansar y disfrutar de las instalaciones... el hotel es lujoso para estar en Egipto y tiene todas las comodidades que necesitas..!! El desayuno esta delicioso bufete internacional que cae muy bien después de tantos días en Egipto.!! La alberca deliciosa.. y un especial reconocimiento para MOHAMED SALAH el nos ayudo en todo ..!!

Avantatges: Every thing

Avantatges: Gracias Firmont

Avantatges: Todo

Desavantatges: Nada

Avantatges: this hotel has every thing of services needed for traveler completely good

Avantatges: Abanoub staff reception

Avantatges: El hotel es muy bonito, la habitación muy grande tcómoda; y el personal es muy atento.

Desavantatges: Nada

Avantatges: The hotel was so noisy that we couldn’t sleep in the night time because of the noise coming out from the casino internally and the street noise externally Now i can understand the building doesn’t have sound isolation window to avoid the external noise and the priority is for the casino attendance guests as they can enjoy the music But for families better to go other hotel where they can relax and enjoy the calm and can sleep easily with their child My self will not evr think to go there again and never recommend to family

Avantatges: Multiple facilities, restaurants, lounges, etc.

Desavantatges: No added value for residents to enter and book in hotel restaurants,residents are considered as normal guests in terms of booking and minimum spend etc. Services didn’t meet expectations: 1- Luggage took long time (1 hour) to be transferred to the room, also the same during check-out. 2- The room doesn’t have can-opener. 3- I booked one deluxe room and one premiere, there was no difference at all between the rooms in terms of furniture, size, and service. The only difference is that they were in different floors.

Avantatges: Excellent Location at on top of Nile River. Rooms are very clean and bed is comfortable. Great look from my room to the Nile River. Toilet is smoothing else, really nice & spacious with all requirements. the Hotel staff are so cooperative and professional. security is high which is good. i strongly recommend this facility to all.

Desavantatges: Nothing in this trip.

Avantatges: Customer service was amazing!!!!! Facilities phenomenal.

Desavantatges: WiFi sometimes goes in and out. But was still able to connect to internet.

Avantatges: The room was clean and tidy

Desavantatges: Staff (receptionist) must deal professionally with customers. I booked this hotel based on having a high story room with nile river view. The receptionist (Mustafa) chose for me the worst room where he gave me a room in the second floor. When I asked him to give me a high story, he answered we only have a partial river view. Later, I discovered that my friend got a high story with full river view. This is not acceptable at all.

Desavantatges: Worst concierge ever !!!

Avantatges: Location only

Desavantatges: Small rooms, small lobby, limited front desk staff. Breakfast not that much. It is not good for families at all.

Avantatges: Cuarto y vista

Avantatges: The daily events and welcoming and the front desk always on service

Desavantatges: The breakfast need more with regards to the refreshments. And quality

Avantatges: Almost every thing specially the pool

Desavantatges: The bed sheet not clean !!

Avantatges: The breakfast The pool The room The stuff was very helpful and nice

Desavantatges: The hot water in the room take time to start heating

Avantatges: Reception staff: Mohamad Osama,Hatem Alrawee, Batool,Karlos,Toaa. Transportation:Fadee. House keeping:Amr

Avantatges: Room, breakfast, restaurants, service

Desavantatges: Check in was 1 hour late

Desavantatges: AC system only cold there is no heating dusty room no proper orientation for essential tools and equipment to be used inside the room (like AC for example) or navigating to room. no tooth brush nor hair brush reception did not answer fast, and sometimes never!

Desavantatges: Localización del hotel.

Avantatges: Hotel facility

Desavantatges: Perfect photos about the hotel on booking, real is different, not clean, furnitures in the rooms are overused, lighting in the toilets are extremely poor, room and toilet cleaning also very poor, AC Control is a disaster.

Avantatges: Bed-bathroom-TV channels-fast butler and housekeeping response-staff in general are very helpful and nice! The upgrade was super awesome too!!

Desavantatges: Stains on couch-bathroom ventilation is a bit on the noisy side and some of the fittings and general quality pieces are worn out for a relatively new property- pricing inside the property is high (in-room dinning and outlets)

Avantatges: The breakfast buffet was excellent. We were upgraded to a suite which was great. The place is very clean and the staff was friendly.

Desavantatges: The only thing we did not like was the time it took to get our food one evening. We waited almost an hour and no drinks either.

Avantatges: The location and staff

Desavantatges: The furniture looks a bit old and needs renewl

Avantatges: Es un aeropuerto cercano al aeropuerto, va bien si tienes que volar temprano por evitar los atascos de El Cairo. Es enorme y se ve que han hecho una inversión considerable

Desavantatges: Es un hotel donde todo el mundo parece despistado. Con el concierge tuve que escribirme multitud de emails para poder organizar un transfer desde el aeropuerto. En la piscina hay mucha gente de servicio pero aunque estés solo nadie te da una toalla. Por la mañana cuando pedí el desayuno en la habitación pasó la hora y tuve que salir yo a recepción a pedirlo. Los pasillos además no huelen muy bien. En fin, para una noche en el fondo da igual pero para varias noches no es un sitio que compense.

Avantatges: Not much

Desavantatges: Well, it’s for sure not a kempinsky experience Reception is dull Facility nit well maintained Staff not trained Breakfast staff although good as individuals but no training and nit enough to serve the guests AC in room do loud

Avantatges: Cada miembro del personal era muy hospitalario, servicial y honrando a cada uno de nuestros miembros de la familia. Un servicio increíble.

Avantatges: Muy bien las cosas.

Desavantatges: Había algo de poco ruido en los pasillos.

Avantatges: Poco o nada

Desavantatges: Personal muy mal educado, con ingles muy muy justo y además prepotente Limpiza ... la justa Baño sin papel de wc ni recambio

Avantatges: Tamaño de la cama y la calidad de ella. El ambiente que organizan en la terraza con show y diversas opciones de cena

Desavantatges: Nada especialmente. Quizás es muy incómodo acceder al hotel. El baño debiera ser remodelado.

Avantatges: La amabilidad

Desavantatges: Que la piscina estaba en mantenimiento

Avantatges: Everything was amazing especially Mr Hany Gad from desk manager

Desavantatges: N/A

Avantatges: The stuff are so friendly specially miss israa in reservations and Mr. Hany gad as well The place is clean and the pool view is wonderful

Avantatges: Everything was amazing especially the desk manager Hany Gad

Desavantatges: N/A

Avantatges: staff is very helpfull, restaurants are providing good food.

Desavantatges: Area of location is a bit crowded, going in and out the hotel is always traffic

Avantatges: breakfast and location were very nice, the view is amazing and the facilities are very nice. it's like a palace from the inside.

Avantatges: I like the friendly staff specially Mr.Hani Jad who didn’t keep any effort to make my staying more comfortable and relaxing he always do his best to solve any obstacles or any problem might happen accidentally Really he is ideal manager for tourist properties he is great example as hotels staff to deal with tourists

Avantatges: service

Avantatges: Rooms are very clean and comfortable. My stay was made enjoyable by the excellent staff with the directions of Mr. Hany Gad, who literally goes out of his way to make me feel at home everytime. Special thanks to the girls at the customer relations desk. Great place!

Avantatges: The staff are very supportive

Desavantatges: The noise at night at the pool penetrated the room

Avantatges: ¡una piscina fantástica! Se siente realmente seguro y seguro sin estar sobre el cojinete. Gran relación calidad-precio

Avantatges: availability of staff, great environment, excellent breakfast

Desavantatges: swimming pool open only til 6pm

Avantatges: Loved the atmosphere and the service from the staff was amazing.

Desavantatges: The view from my room ..dirty windows looking onto the road.

Avantatges: En general un buen hotel

Desavantatges: Cogimos los tours con el hotel y nos prometieron un guia que fuera un conocedor de Egipto y la verdad esta persona le faltaba mucho conocimiento . Queda alejado de la cuidad

Avantatges: Staff was very friendly and helpful

Desavantatges: Room was not clean , room service slow response

Avantatges: our overall experience was fantatic. Very helpful accomodating, comfortable and friendly. your staff really go the extra mile.

Desavantatges: i had nothing to complain about .

Avantatges: Location

Desavantatges: We were overcharged, promised to repay the extra amount over £200, we are still waiting to get our money back!

Desavantatges: The check in should be at 3.00 pm, I waited an extra hour for house keeping, that is not professional or acceptable

Desavantatges: The bed was not comfortable and the receptionist took a long time to check us in

Avantatges: Everything else is excellent at Renaissance Mirage City Cairo

Desavantatges: Their policy of collecting money in advance for bar, restaurant and other expenses is absurd

Avantatges: The staff was extremely helpful and courteous. It was very clean and quite.

Desavantatges: It was close to the airport but away from the city.

Avantatges: excellent service

Desavantatges: swimming pool