Sunrise Crystal Bay Resort

The hotel is exceptionally clean and comfortable and all staff members were very helpful from the front desk to the waiters .. unlike most of the hotels, food is great and very well selected. The Egyptian Restaurent is a piece of heaven and the manager is provisionally leading the waiters team as if you are in an expensive restaurant in Paris. Overall experience is great and I strongly recommend this hotel for those who seek relaxation and quality services.

Housekeeping service needs to be controlled as you always need to give them a call to request the basic things that should be normally in the room without the need to chase them. The hotel has no beach except for an open to sea lake however, the adjacent sunrise hotel has a beach and you can use it normally free of charge.

Everything

Great service, luxurious resort with many quite area to relax Pleasant hotel for families with children

Nothing

Everything !!! The food was great, the buffet was very rich, the cocktails were delicious, the staff was warm and welcoming especially Mr. Mahmoud Ibrahim who was always making sure that everything goes well during my stay along with Mr. Bassiony. A big thanks to Mr. Sami, Mrs. Sandra, Mr. Adel, Mr. Mohamad and all the others whom were always attending our needs. The maintenance team was great and prompt in case of any problem. The rooms were spacious, clean, very comfortable, and well equipped. The lagoon was amazing and very calm. The facilities around you are very easy to access as all the sunrise hotels are interconnected and you can use all the nearby Sunrise hotel activities for free. I highly recommend this hotel to anyone with or without children.

The night shows and the animation team should be improved and enriched. The bathing time should be extended till 8 PM instead of 6 PM. There should rain showers inside all bathroom especially in the suites villas (pool and jacuzzi). The reservation screen should be repaired as we could never book a restaurant on it.

I love how clean the property was. The staff was amazing, making themselves always available.

The pool closing at 5pm.