Crowne Plaza Times Square Manhattan

Overpriced Nightmare

The location was good. The people we interacted with were nice.

While the staff was nice, they didn't do a darn thing. A smile and a kind word does not make a bed. I know this because one day we came back to a room that hadn't been serviced, reasons still unclear. We became quite close to Terrance, the front desk agent at night. Pleasant as can be, but it took 3 calls to get some towels delivered. We asked for tissues, and no joke- were handed a wad of tissues. Guess the boxes are for special people? Shampoo is also held in the vault. The fan in the bathroom didn't work so everything just steamed up. The shower was broken and given it's a wall of glass, it's a serious safety hazard. It also meant the water just poured out of the shower and puddled on the floor. A real problem when you can't get an extra towel. The wallpaper is peeling up and there was mold, likely do to the broken vent. The window in the room was broken. We figured it was safe with our son cause it really wouldn't open, but it also didn't quite close. The black out curtains were the dirtiest thing I've ever seen and had large (obvious) rips in them. Oh, and to top it all off they did maintenance on the plumbing and shut off the hot water. Guess how I found that out? Nope, not through a phone call or a note slipped under the door. But only once I was in the shower and the water just wouldn't get hot. I paid over $300 a night for this. I will literally never return to this location, nor will I stay in another Crown Plaza.

Holiday in NYC

A central location

The hotel was overpriced for the general facilities on offer. Pay 30 dollars for a fridge when I'm paying x hundred a night? Kidding? No real dedicated space for guests to relax. Free wifi was not free as it was within service charge. This pricing policy really took facilities down to equivalent of a 2 star hotel or a B and B! Reception staff had an unhelpful attitude. This was on complete contrast to our stays in Boston and DC. Wholly unimpressed. it was almost like the abrasive attitude of Tines Square had pervaded the customer service.

El personal

El personal más desagradable que he encontrado en un hotel

Good location for tourist

Location

Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.

Peor@ny

La ubicación era buena

No animar a la gente del hotel reserva de otros sitios web Prefieren desde allí el lugar y sólo los ayuda. Estuve en el hotel para ver la plaza Times No para otras vistas En general la experiencia worat

Habitación con 80 grados no había manera de refres

El personal era muy atento y muy amable con los niños.

Aunque hay un termostato en la habitación, todo el hotel funciona con un sistema de enfriadores que no estaba encendido. Debido a esto, sólo podía tener aire caliente o cálida soplando en su habitación. La habitación era estrecha con una sensación de 80 grados F toda la noche.