Viceroy Riviera Maya

We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!

A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.