The Westin Excelsior, Rome

We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival..

For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.

The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.

I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable.

The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.

Un comentarioo que no desmejora la excelentes condiciones del hotel. A nuestra llegada el hotel desconociò la reserva con pre pago que habìamos realizado alegando que ellos no realizaban tramites de habitaciones prepagadas. El incidente se resolviò consignando mi tarjeta VISA para hacer los cargos, el hotel aceptò respetar la tarifa (aun cuando agregò los impuestos). Quisiera saber si la falla fue mìa al hacer la resrvaciòn, o del hotel al recibir la notificaciòn o de Booking.com; me gustaria la aclaratoria para no tener incertidumbre en futuras resrvaciones y su efectiva aplicaciòn. Le anoto que en este viaje usamos tres hoteles: Danieli en Venecia, Westin en Florencia, y Westin en Roma; en los dos primeros no hubo problemas. Gracias.

su diversificacion de cafeterias y restaurantes buenisimos que dispone el hotel

reservamos una habitacion gran deluxe y nos dieron una deluxe. Nos quejamos a booking y al hotel y pasaron olympicamente de nosotros ,sin darnos explicacion , y por parte de booking una falta de profesionalidad increible , no fueron capazes despues de llamarle en 3 ocasiones de hablarnos claro ó decirnos otra cosa que no fueran llevarnos en palabras.

El personal muy amable, el restaurante impresionante, el hotel muy bonito.