Troba vols barats d' Àustria a Barcelona

Queixes: "Todo muy bien"

Queixes: "A controlar las personas en cuánto al ruido porque puede ser molesto ya qué el viaje es un poco largo y la comida no es sana siempre dan lo mismo"

Avantatges: "La tripulación era genial. Se me perdió un artefacto y uno de los sobrecargos hizo lo imposible por ayudarme...y lo encontramos. Siempre estaré agradecida! Ofrecían botellas de agua a menudo. Muy bien"
Queixes: "La comida (pasta) no tenía nada de sabor y mucha grasa. No fue nada agradable."

Avantatges: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Queixes: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."

Avantatges: "La tripulación fue muy amable"
Queixes: "Todo fue perfecto"

Queixes: "El "sandwich" de siempre, literalmente."

Avantatges: "Tripulación. Servicio. Tranquilidad"
Queixes: "Comida"

Avantatges: "La responsabilidad en los horarios de partida."
Queixes: "La tripulación solo habla idioma alemán o Ingles. Se podría capacitar al personal en idioma español también."

Avantatges: "Puntualidad"
Queixes: "El snack"

Avantatges: "Perdí el vuelo por conexión, tuve que hacer otro vuelo a Frankfurt para salir de ahí. 5 aereopuertos en menos de 24 hrs y nadie daba solución."
Queixes: "Puntualidad y servicio."

Queixes: "El andar hasta llegar a la nave"

Avantatges: "La amabilidad de la gente a bordo. Mi pantalla no funcionaba y la reiniciaron la cantidad de veces que fue necesario"

Avantatges: "nada"
Queixes: "todo"

Queixes: "Same as previous"

Avantatges: "La tripulación muy bien, pero hubo una falla en el sistema de aire acondicionado y empezö a oler a quemaso y salir humo... fue una negligencia seguir volando asi con ese problema, tuvimos que haber parado en el.aeropuerto mas cercano... nos pusieron en riesgo a todos..."
Queixes: "Las bebidas en el vuelo y el abordaje tan lento."

Avantatges: "Me encanta el aeropuerto de Munich , de oos mejores del mundo"

Avantatges: "all ok"
Queixes: "all ok"

Avantatges: "all ok"
Queixes: "all ok"

Avantatges: "La alimentación"
Queixes: "Salir a tiempo"

Queixes: "Funcionamiento muy lento del programa de entretenimiento a bordo."

Avantatges: "La calidad de los dulces"

Avantatges: "Hay que mejorar los asientos para el área económica en estos largos viajes...el resto excelente"

Avantatges: "Muy amables todo el personal, counter, sala de embarque y avión"
Queixes: "Fuen un 340.. Parecen insuficientes los baños para un vuelo largo"

Avantatges: "La tripulación fue excepcional"

Avantatges: "Tardó un poco en salir, no me gustó que el avión hacia demasiado ruido"

Avantatges: "era un avión muy pequeño, no se podía esperar mucha comodidad y era un vuelo corto, no hay mucho que decir"

Avantatges: "como no iba lleno el vuelo pude irme muy cómodamente y descansar, la comida fue muy buena, excelente atención de los sobre cargos"
Queixes: "el abordaje fue un relajo, no había mucho orden"

Avantatges: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."

Avantatges: "Tripulación muy amables y atentos , avión muy cómodo"

Avantatges: "Todo correcto, dieron tentenpie. No pidieron dni al embarcar solo passbook. Dni en facturacion solo, mas rapido."
Queixes: "Todo ok"

Avantatges: "Bastante bien todo!, maletas y material deportivo con recogida en munich rapida. Avisos en movil con la app sobre puertas de embarque y cinta recogida estupenda. Picnic en vuelo. Repetir bebida."
Queixes: "Todo esta correcto de momento."

Avantatges: "La tripulación era muy amigable."
Queixes: "Abordamos con más de una hora de retraso."

Avantatges: "La facilidad de conexión en franckurt"
Queixes: "La comida no era tan rica"

Queixes: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."

Avantatges: "El vuelo salió en hora"

Avantatges: "La atención de las azafatas!"

Queixes: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."

Avantatges: "flight attendant found me a seat away from the screaming babies."
Queixes: "I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!"

Queixes: "Too high price tickey and had to buy luggage"

Avantatges: "Nothing"
Queixes: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."

Avantatges: "The cheese sandwich was good."
Queixes: "Flight left late. Airport employees weren't helpful. The plane was hot."

Avantatges: "Business class for great price but I’m tall and not much extra legroom"

Avantatges: "Actual flight, staff, food, beverages."
Queixes: "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."

Queixes: "N/A"

Avantatges: "The crew were impeccable."
Queixes: "Very narrow economy seats."

Avantatges: "La seguridad hacia el personal y a los pasajeros, que me asegura la calidad"
Queixes: "Que, dado que me reprogramaron el viaje por otra empresa, mi valija no fue cargada a ese avión. La estoy esperando"

Queixes: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."

Queixes: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."

Avantatges: "everything about this airline always amazing. Great service well thought out, friendly staff, everything happened as it was supposed to and I felt very cared for."
Queixes: "it was all great and professional."

Avantatges: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Queixes: "Nothing! Love Austrian Airlines!"

Avantatges: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Queixes: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Avantatges: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Queixes: "Movies available weren't to my taste, which isn't important anyway."

Avantatges: "The crew was great."
Queixes: "My seat would not recline at all"

Queixes: "Mucho calor, mejorar el aire acondicionado al abordar"

Avantatges: "Fligth attemdance atention"
Queixes: "Delay in the departure (40 min)"

Queixes: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."

Avantatges: "Nothing at all."
Queixes: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Queixes: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"

Avantatges: "La puntualidad"
Queixes: "No habia ningún entretenimiento"

Queixes: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."

Avantatges: "Generally very pleasant flight"
Queixes: "No complaints"

Avantatges: "El muchacho se nos hizo el checking fue sumamente amable."

Avantatges: "Overall it was a good trip and staff was helpful."

Avantatges: "Servicio de azafatas y limpieza del avion"
Queixes: "Aterrizaje del piloto"

Avantatges: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Queixes: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."

Avantatges: "Movie selection was good."
Queixes: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."

Avantatges: "it was mess, so I cant say positive thing"
Queixes: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."

Avantatges: "Puntualidad"

Queixes: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Avantatges: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Queixes: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Queixes: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."

Queixes: "food"

Avantatges: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"

Avantatges: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Queixes: "The food was not edible"

Avantatges: "Not a long run."
Queixes: "Seats too too tight. Uncomfortably tight."

Queixes: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."

Avantatges: "Everything OK"
Queixes: "Arrived 5’ later, lost train"

Avantatges: "Flight was good and everything worked out perfectly."

Queixes: "Boarding was confusing seating for a 12 hour flight was not comfortable."

Avantatges: "crew"

Avantatges: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Avantatges: "la comodidad del avión y su puntualidad fueron excelentes"
Queixes: "No había nada de entretenimiento abordo"

Queixes: "LOST BAGGAGE !!!!!!!"

Avantatges: "Plenty of food and drinks, pleasant crew"

Queixes: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Avantatges: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Avantatges: "Attention during waiting time and inside cabin"
Queixes: "Nothing"

Avantatges: "Service was great and the flight on time."

Avantatges: "On time, smooth takeoff and landing, friendly staff and crew"
Queixes: "Everything was fine, even the legroom"

Avantatges: "Compared to most American crews the Aus crew was helpful and outstanding."
Queixes: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."

Queixes: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"

Avantatges: "Na"
Queixes: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."

Avantatges: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."

Avantatges: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Queixes: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."

Avantatges: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Queixes: "Nothing negative"

Avantatges: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Queixes: "Entertainment on board was useful"

Avantatges: "Flight services were good. Staff friendly. food was good"
Queixes: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"

Avantatges: "Easy online check-in and boarding pass access also linked to wallet."
Queixes: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Queixes: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."

Avantatges: "El vuelo se retrasó mas de una hora y aterrizamos 50 min antes de nuestro vuelo de conexión. La tripulación no nos dejó desembarcar los primeros y tuvimos que esperar a que 38 filas competas de 8 personas desembarcaran, por lo que perdimos el velo"
Queixes: "formar correctamente a la tripualción para minimizar los problemas que causan los retrasos"

Queixes: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Avantatges: "Asientos cómodos"
Queixes: "Mejor comida"

Queixes: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Avantatges: "La tripulación muy gentil"
Queixes: "Nada"

Queixes: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Avantatges: "Tripulación amable Buen servicio"
Queixes: "Avion incomodo Sin conexiones para cargar telefono Sin entretención abordo"

Avantatges: "Todo"
Queixes: "Hubiera preferido viajar en 788 dream liner. Son mas silenciosos y aire menos seco"

Queixes: "Me cambiaron la ruta vía Paris ampliando 2 horas mi escala"

Queixes: "No todas las películas tienen subtítulos."

Avantatges: "En Amsterdam cambiaron de puerta de embarque varias veces. Al salir del primer vuelo Bilbao Amsterdam nos dijeron la B30; alli no era y en los monitores vimos la B06; luego al ver que 30 min antes de salir nadie se movía en el embarque. Vimos que se cambió a la B34. El vuelo se retrasó 20min."
Queixes: "Ya que existe la app de KLM debería actualizar la puerta de embarque para evitar confusiones y stress. Y siempre la megafonía de los aeropuertos. No comprendo que con todos los adelantos que hay en audio, sigamos escuchando tan mal las megafonías y aquellos que hablan tengan tan mala dicción."

Avantatges: "La tripulación"
Queixes: "No sé"

Avantatges: "Todo"
Queixes: "No sé"

Avantatges: "Pleasant crew. Appropriate and efficiently served snack."
Queixes: "Boarding and disembarkation were slow."

Avantatges: "Great crew."
Queixes: "Ran out of business class meal. Substituted a Econ class."

Queixes: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Avantatges: "Boarding was quick and flight was calm"
Queixes: "The coffe and breakfast."

Avantatges: "Food and service"
Queixes: "Working wifi would be good. Better A/C. More comfortable seats"

Avantatges: "Muy buena atención de la tripulación"
Queixes: "Tener más variedad de películas"

Avantatges: "Crew were great"
Queixes: "Refreshments"

Avantatges: "La atención de la tripulación"

Avantatges: "Crew was helpful and food was very good"
Queixes: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Avantatges: "La atención"
Queixes: "Comida"

Avantatges: "The seat was a little uncomfortable but the crew were amazing."

Avantatges: "La atención fue muy buena"
Queixes: "Los asientos y q en vuelos cortos den algún aperitivo o algo de comer o beber"

Avantatges: "La atención"
Queixes: "Los asientos"

Avantatges: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Queixes: "Everything was very good."

Avantatges: "La tripulación excelente pero nos mojamos un poco al subir al avión desde el bus."

Avantatges: "Service is awesome. Food is great."
Queixes: "People with short connection are affected by the 15 to 25 minutes delay."

Queixes: "Muy bueno"

Queixes: "Todo bien"

Queixes: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Avantatges: "Muy amable la tripulación y la limpieza del avión a pesar de haber subido en una escala"

Avantatges: "Nothing!"
Queixes: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Avantatges: "Overall KLM experience is good"
Queixes: "Food quality was mediocre for a business class flight."

Avantatges: "Crew was nice and friendly"
Queixes: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Avantatges: "yes"
Queixes: "not really"

Avantatges: "I love the food"

Avantatges: "muy mala atencion al cliente"

Avantatges: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Queixes: "Transfer point needs upgrade."

Avantatges: "The crew were amazing and the flight was very smooth."
Queixes: "Keep up the good work"

Avantatges: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Avantatges: "Crew was in a festive mood, the meal was unexpectedly delicious"
Queixes: "Seats ok, but could be more comfy"

Queixes: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Avantatges: "KLM perfecto todo muchas gracias"
Queixes: "Pegasus retrasó su vuelo en stambul y tuve que realizar todo el procedimiento nuevamente"

Avantatges: "Fue un vuelo cómodo y muy sencillo de realizar."
Queixes: "Estuvo demorado casi 40 minutos y al momento de recoger equipaje también se demoró 25 minutos en comenzar a entregar maletas."

Avantatges: "El crew abordo es algo frío pero siempre es muy cordial y responsable. Fue un vuelo a tiempo y rápido, pude llegar a mi conexión sin problema. Pedí menú vegetariano y lo cumplieron a la perfección."
Queixes: "En Kayak habia pagado un extra para elegir asiento, pero no me lo reservaron a la hora de hace rato check in online, les recomiendo que no lo paguen y hagan check in las 30 hrs antes señaladas y elijan lugar o paguen el extra directo en la página de KLM."

Avantatges: "Everything OK"

Avantatges: "Amabilidad personal vuelo. Amplitud asientos."
Queixes: "Perdimos la conexión por un retraso en el vuelo y tuvimos que hscer cola durante horas para cambiar el vuelo y tuvimos que budcarnos el hotel por nuestra cuenta. Fatal servicio de klm en schipool."

Queixes: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Queixes: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Queixes: "I missed my flight because my previous flight was delayed 2.5 hrs"

Queixes: "One hour delay"

Avantatges: "To be going home!"
Queixes: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Avantatges: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Queixes: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Queixes: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Avantatges: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Queixes: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Avantatges: "Boarding was quick and we arrived on time."
Queixes: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Avantatges: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Queixes: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Avantatges: "What to like? The rudness? The delays? Or the fights on board!!!"
Queixes: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Queixes: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Queixes: "flight delayed by more than 1 hour"

Queixes: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Avantatges: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Queixes: "I liked everything"

Avantatges: "Clean enough"
Queixes: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Avantatges: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Queixes: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Avantatges: "Flight Attendants very good"
Queixes: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Avantatges: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Queixes: "Serive to pay extra luggage very very slow"

Queixes: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Avantatges: "Crew, polite and friendly"
Queixes: "delay of more than 6 hours and incorrect information"

Avantatges: "company gave out free drinks and snacks"

Queixes: "They change the fly departing time with 12 hours before I was flying"

Avantatges: "Every thing."

Avantatges: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Queixes: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Avantatges: "On time ,clean aircraft..."
Queixes: "Crew was very serious...a smile can make a difference....."

Avantatges: "The flight went well."
Queixes: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Queixes: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Avantatges: "Flight on time . Attentive crew . Good price ."
Queixes: "Lack of leg room ."

Avantatges: "The flight was punctual"
Queixes: "I got charged twice for luggage and couldn't get a refund"

Queixes: "I had to make my own way home from Manchester.. plane diverted due weather."

Avantatges: "free breakfast great staff"

Avantatges: "Free drinks, cheap flight and fairly comfortable!"
Queixes: "No allocated seat."

Avantatges: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Queixes: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Avantatges: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Queixes: "-"

Avantatges: "Everything was awesome!!! I am going to buy only from you my next flights."

Avantatges: "nothing"
Queixes: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Avantatges: "Everything"
Queixes: "Nothing"

Avantatges: "I recomand to Everyone to use the airlines!!Very good quality"
Queixes: "Nothing , was everything perfect!The stewardesses very nice"

Avantatges: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Avantatges: "Food"
Queixes: "Space to sit, especially when seated in the middle"

Avantatges: "Can't say that I liked anything at all."
Queixes: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Avantatges: "comfy seats and a breakfast thrown in !"
Queixes: "not much"

Avantatges: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Avantatges: "Good price, comfortable seats, nuce food and candies"

Queixes: "No online check-in. 1 hour waiting for nothing."

Avantatges: "First time flying with them. Strongly recommended!"

Avantatges: "Staff on board was friendly"
Queixes: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Avantatges: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Queixes: "Not applicable"

Avantatges: "The crew is very good"

Avantatges: "Seemed like a technical problem. The pilot wouldn't give up any information."
Queixes: "Small seats with little legroom"

Avantatges: "El trato del personal"
Queixes: "Bajar los precios o Regalarla"

Avantatges: "El trato del personal super ok"
Queixes: "Comida gratis o precios acesibles"

Queixes: "Atención al cliente. Atenerse a las leyes europeas, que incumplen sistemáticamente"

Queixes: "La calidad de los productos que ofrecen durante el vuelo ,por ejemplo el café etc....."

Avantatges: "Professional and safe"
Queixes: "Better boarding (lines too long)"

Avantatges: "Pésimo que no especifiquen de primera qué hay que pagar el check in. Ningún vuelo te hace pagar el check in! Pésimo que no se informe desde un principio, que haya que entrar a las bases y condiciones. Que por cierto, hablo solo español y lógicamente no podía entender."

Queixes: "Very very bad."

Avantatges: "i like the service"
Queixes: "water free"

Avantatges: "Flight duration"
Queixes: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."

Avantatges: "Fast and smoothy check in"
Queixes: "After arrival to budapest not platformy ready and waiting over 10minutes"

Queixes: "Gate announcement was only a few minutes before cut off!!"

Queixes: "Larger leg room"

Avantatges: "Nothing. Horrible experience overall, but what you pay is what you get."
Queixes: "Pretty much everything..."

Avantatges: "fare"
Queixes: "boarding process felt like herding"

Avantatges: "We had an eventless and safe flight and it was not too cold on the plane."
Queixes: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."

Queixes: "Recomiendo no cogerla."

Avantatges: "Crew"
Queixes: "Weirds sounds near first rows -- like compressor working or something"

Avantatges: "The seat not so comfortable but good"

Avantatges: "I did not had a seat"
Queixes: "I did not had a seat"

Queixes: "Delay on departure and no bus at arrival"

Queixes: "Dos horas de retraso para el despegue. Pero nos subieron a bordo solo con 30 minutos de retraso, luego 90minutos esperando dentro."

Avantatges: "Once boarding started it was very fast and flight left shortly after"
Queixes: "Seats are very uncomfortable"

Queixes: "Better organization on the boarding process, i.e. separate lines for priority and normal."

Avantatges: "Low cost, lo esencial"
Queixes: "El vuelo se retrasó 2 horas, no avisaron"

Queixes: "Se tardó 3 horas!!!perdí el vuelo ,perdí una noche en la playa,complicado comunicarse con aerolínea.no nada q ver"

Queixes: "The flight was delayed for 40 min"

Avantatges: "Asientos cómodos para ser una lowcost"
Queixes: "La puntualidad: 1 hora tarde a la ida y media hora tarde la vuelta."

Avantatges: "Nada."
Queixes: "Que dejen de sacarnos el dinero por cualquier cosa. El personal no sabe ni los servicios que ofrece y la Atención al cliente es especialmente mala"

Avantatges: "Tuvimos problema con el check in online tanto en la app como la web de la compañía. Cuando llegamos al aeropuerto nos hicieron pagar 50 euros por persona porque no hicimos la facturación online. Cómo no pudimos hacerlo, no sabíamos que los trolley se pagan para poder subirlos al avión. 25 euros más."
Queixes: "La atención al público desde luego. Cómo es una aerolínea Húngara no tienen oficina en nuestro país para poder reclamar"

Queixes: "Changing in luggage information was annoying"

Avantatges: "On time without any delay"
Queixes: "Satisfied"

Avantatges: "Kind stevards clean plane no delay"
Queixes: "More comfortable seats but this is low cost company :)"

Queixes: "Seats are terrible."

Avantatges: "Nada en especial"
Queixes: "Retraso de más de una hora. Embarque pésimo, los trabajadores discutiendo entre ellos con muy mal rollo. Pedi ayuda a la azafata para subir mi maleta al compartimento superior y ni me hizo caso, trataba a los clientes con la punta del pie. Durante el vuelo caia agua del techo. Cuando llegamos para subir al autobus habia que salir a la pista y pudimos ver como todas nuestras maletas facturadas caian a la pista con nueve desde la altura del avion y nadie se daba cuenta, las dejaban ahí tiradas"

Queixes: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"

Avantatges: "Staff cheerness"
Queixes: "Nada"

Avantatges: "I liked how the crew on the plane worked. Very nice."
Queixes: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."

Avantatges: "The air hosts and hostesses were very polite and courteous."
Queixes: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."

Queixes: "Nos cobraron por el check in sin avisar antes. La gente que nos atendió muy mal educada. Un desorden total en el apto y en el avión."

Queixes: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."

Avantatges: "The flight was overbooked so they took my wife of the flight"

Queixes: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."

Avantatges: "Avión nuevo, personal amable, pero sobre todo barato"
Queixes: "Asientos no reclinables, hasta el agua costaba. Pero bueno es un vuelo de buen costo beneficio."

Queixes: "My flight was delayed for 1:30 hours.."

Avantatges: "Vuelo perfecto."

Avantatges: "El vuelo salió en la hora acordada"

Queixes: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"

Queixes: "Algunas compañías ofrecen servicio de comida gratuita a bordo, en este vuelo, no."

Avantatges: "Plane new & in good condition"
Queixes: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"

Avantatges: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Queixes: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."