Valoracions recents
- Totes les valoracions
- Positives
- Neutrals
- Negatives
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2,0
Avantatges: They called to talk to me.
Desavantatges: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
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10,0
Avantatges: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Desavantatges: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
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8,0
Quick turnaround, will use them again
Avantatges: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Desavantatges: The car was a little basic, but I didn't really expect much more for the low price I paid.
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10,0
Avantatges: Very efficient. No waiting for desk in terminal, transfer bus or car collection
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10,0
Quick and Efficient
Avantatges: I received an upgraded vehicle. The staff were very pleasant.
Desavantatges: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
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10,0
In comparison to Europcar
Avantatges: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
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8,0
No surprises except trying to navigate around the station
Avantatges: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Desavantatges: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
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10,0
The staff made the experience incomparable
Avantatges: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Desavantatges: The car smelt ever so slightly of smoke- that's all I have as a negative
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4,0
Paid a premium and got a lemon
Avantatges: Friendly staff at pick up
Desavantatges: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
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10,0
En comparación con Europcar
Avantatges: El servicio de atención al cliente fue excelente en Alamo, al haber alquilado Europcar dos veces y en cada ocasión ha experimentado una experiencia de cliente verdaderamente horrible, fue una agradable sorpresa. Nunca alquilaré de Europcar otra vez, Alamo tiene mi negocio
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8,0
No hay sorpresas, excepto por el navegador de abordo
Avantatges: Buen coche, sin problemas, sin sorpresas. El depósito se devuelve rápidamente. Olivia en el mostrador de St Pancras era amable y muy servicial.
Desavantatges: Es fácil salir de la estación de St Pancras... pero no es tan fácil volver a entrar! Di dos vueltas antes de encontrar la estación
valoració de
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10,0
Avantatges: Staff member personally went over the car with me and made sure I was comfortable with everything about it. Vehicle was clean and well maintained (new). She gave me a card so I could call if I had any issues during my rental.
Desavantatges: There is always a hard sell on the rental insurance bit which I dislike, but this was no worse than other times.
valoració de
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10,0
Avantatges: Very efficient. No waiting for desk in terminal, transfer bus or car collection
valoració de
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10,0
Quick and Efficient
Avantatges: I received an upgraded vehicle. The staff were very pleasant.
Desavantatges: I booked through CarTrawler who themselves wherever good. The only probably with booking through an agency is that it is very difficult if not impossible. The upside is that the rates are very good.
valoració de
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10,0
In comparison to Europcar
Avantatges: Customer service was excellent at Alamo, having rented from Europcar twice and on each occasion experienced a truly awful customer experience this was a pleasant surprise. I will never rent from Europcar again, Alamo has my business
valoració de
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10,0
The staff made the experience incomparable
Avantatges: I very rarely comment on experiences like this unless its particularly bad or particularly good. In this case it's the latter and I couldn't fault Alamo throughout the entire process. The cost was low, the service was remarkably good and I received a free upgrade. Wouldn't waste time looking anywhere else.
Desavantatges: The car smelt ever so slightly of smoke- that's all I have as a negative
valoració de
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10,0
En comparación con Europcar
Avantatges: El servicio de atención al cliente fue excelente en Alamo, al haber alquilado Europcar dos veces y en cada ocasión ha experimentado una experiencia de cliente verdaderamente horrible, fue una agradable sorpresa. Nunca alquilaré de Europcar otra vez, Alamo tiene mi negocio
valoració de
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8,0
Quick turnaround, will use them again
Avantatges: Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.
Desavantatges: The car was a little basic, but I didn't really expect much more for the low price I paid.
valoració de
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8,0
No surprises except trying to navigate around the station
Avantatges: Good car, no problems, no surprises. Deposit returned promptly. Olivia at the St Pancras desk was friendly and very helpful.
Desavantatges: It's easy to get out of St Pancras station...but not so easy to get back in! I circled the station twice before finding the entrance.
valoració de
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8,0
No hay sorpresas, excepto por el navegador de abordo
Avantatges: Buen coche, sin problemas, sin sorpresas. El depósito se devuelve rápidamente. Olivia en el mostrador de St Pancras era amable y muy servicial.
Desavantatges: Es fácil salir de la estación de St Pancras... pero no es tan fácil volver a entrar! Di dos vueltas antes de encontrar la estación
valoració de
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2,0
Avantatges: They called to talk to me.
Desavantatges: They canceled my reservation. It would be better to have the vehicles in stock if I’m able to reserve them.
valoració de
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4,0
Paid a premium and got a lemon
Avantatges: Friendly staff at pick up
Desavantatges: Car was brand new but a warning light came on and we were unable to drive the car until RAC came out. Meant we had to cancel plans to meet friends. Not the companies fault but felt like we had no real options and very disappointed to cancel plans
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