Valoracions de viatgers
PUNTUACIÓ GENERAL
8,0
Excel·lent
Basat en 256 valoracions
General
8,2
Embarcament
8,1
Comfort
8,2
Personal
8,5
Oci
7,2
Règim
7,9
Troba vols barats a Air Astana
Anada i tornada
Econòmica
Informació sobre Air Astana
| IATA Code | KC |
|---|---|
| Itineraris | 128 |
| Ruta principal | De Almaty a Nur-Sultan Nursultan Nazarbayev Intl |
| Aeroports en què opera | 40 |
| Aeroport principal | Almaty |
Comentaris recents
Valoració dels viatgers
37
22
18
6
7
-
10,0
Avantatges: NA
Desavantatges: NA
valoració de
-
7,3
Cost effective flight back from Kazakhstan
Avantatges: New plane, comfortable, good food and attentive crew.
Desavantatges: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
valoració de
-
4,0
Avantatges: The trip was very short.
Desavantatges: Providing a savory snack to the passengers
valoració de
-
9,3
Avantatges: Crew was very accommodating of my needs.
Desavantatges: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
valoració de
-
10,0
Avantatges: Seats and crew are the best
Desavantatges: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
valoració de
-
9,6
Desavantatges: more movie choices
valoració de
-
8,6
Desavantatges: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
valoració de
-
6,5
Avantatges: Crew was friendly, flight was relatively empty so comfortable.
Desavantatges: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
valoració de
-
2,0
One of the worst services i’ve ever experienced
Avantatges: The thing that i could come back home
Desavantatges: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
valoració de
-
4,3
Avantatges: Boarding was very slow. Check in was also slow
valoració de
-
4,0
Avantatges: I liked the time and care that they took to help those that needed assistance.
Desavantatges: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
valoració de
-
7,6
Avantatges: TV screens on every seat
Desavantatges: Food
valoració de
-
8,0
Desavantatges: Food.
valoració de
-
8,4
Avantatges: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Desavantatges: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
valoració de
-
9,6
Avantatges: Friendly staff, business class upgrade.
Desavantatges: No priority boarding at the Lufthansa lounge.
valoració de
-
10,0
Avantatges: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
valoració de
-
7,0
Avantatges: The plane was clean and we arrived early.
Desavantatges: Service of food and drinks was very disorderly.
valoració de
-
8,0
Avantatges: Excellent flight attendants and customer service
Desavantatges: Informing travelers that flight was late.
valoració de
-
7,6
Avantatges: Good service
Desavantatges: No individual entertainment system
valoració de
-
4,6
Desavantatges: There was no personal entertainment system nor USB port for charging.
valoració de
-
8,0
Avantatges: Little snacks, USB ports, clean
Desavantatges: Video and music are kinda out of date
valoració de
-
2,0
Desavantatges: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
valoració de
-
5,0
6 hours late with no explanation
Avantatges: The plane was nice.
Desavantatges: 6 hours late. No explanation. No apology from any Air Astana employee.
valoració de
-
10,0
Avantatges: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
valoració de
-
9,0
Avantatges: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Desavantatges: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
valoració de
-
9,6
Avantatges: The chairs were comfortable and the Chicken dish was delicious.
Desavantatges: Boarding the plane was hectic and unorganized.
valoració de
-
7,6
Great flight but needs more creature comforts
Avantatges: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
valoració de
-
10,0
Desavantatges: Delay from Almaty to Aktau about 1hr. Other perfact
valoració de
-
10,0
Crew
Avantatges: Service
valoració de
-
4,6
Flight attendants need to be more attentive
Avantatges: Price Travel kit
Desavantatges: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
valoració de
-
6,6
Flight attendants need to be more attentive
Avantatges: Price Travel Kit Relatively new aircrafts
Desavantatges: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
valoració de
-
2,0
Desavantatges: Flight delay and can't feedback the problem
valoració de
-
8,8
Pilots did an amazing job
Avantatges: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Desavantatges: Absolutely full place, slow boarding.
valoració de
-
7,6
Good pilots and crew.
Avantatges: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Desavantatges: Don't like boarding by bus.
valoració de
-
6,0
getting better
Avantatges: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Desavantatges: check in counters
valoració de
-
10,0valoració de
-
8,6
Avantatges: Everything was fairly comfortable. Staff was friendly and attentive.
Desavantatges: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
valoració de
-
8,6
Legroom
Avantatges: Thank you for having enough legroom for someone taller. Makes life much easier
Desavantatges: Weather delays, however nothing anyone can do about that
valoració de
-
8,6
Avantatges: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
valoració de
-
8,8
Avantatges: Punctual, comfortable.
Desavantatges: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
valoració de
-
8,8
Avantatges: Punctual, comfortable, good service on-board.
Desavantatges: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
valoració de
-
7,6
Avantatges: Flight was on time. Good food.
Desavantatges: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
valoració de
-
4,3
Look at scat as an option next time
Avantatges: Crew was great
Desavantatges: No legroom or entertainment
valoració de
-
3,6
Look at other more comfort options
Avantatges: Good legroom.
Desavantatges: Boeing 757. 1 movie on overhead screen.no power to charge devices
valoració de
-
5,0
Terrible ground services
Avantatges: Crew
Desavantatges: Lack of communication when flight was delayed. No communication at all.
valoració de
-
6,0
Desavantatges: Turbukence...terrible..
valoració de
-
10,0
One of the best airlines I've been on
Avantatges: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Desavantatges: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
valoració de
-
2,6
Discrimination services
Avantatges: Check in ok
Desavantatges: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
valoració de
-
10,0
Avantatges: It is very nice
valoració de
-
10,0
Avantatges: It was a short flight so not much to say. Crew was attentive to passengers and polite.
valoració de
-
4,3
Desavantatges: The flight was nearly 5 hours delayed with no explanation why or compensation.
valoració de
-
10,0
nice short flight
Avantatges: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
valoració de
-
8,0
nice flight
Avantatges: Hot towel, candy, nice flight attendants.
valoració de
-
9,0
Avantatges: The flight was on time, the plane was new, the crew was polite.
Desavantatges: Nothing really.
valoració de
-
3,6
Desavantatges: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
valoració de
-
7,6
Avantatges: Decent food. Direct flight. Good plane.
valoració de
-
9,6
Avantatges: Empty plane.
Desavantatges: Ran out of Sauerbraten.
valoració de
-
9,6
Avantatges: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Desavantatges: The selection of movies seemed on the whole dated.
valoració de
-
6,3
A 50/50 experience
Avantatges: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Desavantatges: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
valoració de
-
7,0
Safe and efficient
Avantatges: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Desavantatges: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
valoració de
Estat del vol
Mapa d’itineraris de Air Astana
Itineraris populars
Vol
Origen
Destinació
dg.
dl.
dt.
dc.
dj.
dv.
ds.
D
D
D
D
D
D
D
7105
Almaty
ALA
Shymkent
CIT
7145
Almaty
ALA
Taraz
DMB
7053
Almaty
ALA
Nur-Sultan
NQZ
7151
Almaty
ALA
Semipalatinsk
PLX
7131
Almaty
ALA
Pavlodar
PWQ
7167
Almaty
ALA
Oral
URA
7106
Shymkent
CIT
Almaty
ALA
7328
Shymkent
CIT
Nur-Sultan
NQZ
7146
Taraz
DMB
Almaty
ALA
7324
Taraz
DMB
Nur-Sultan
NQZ
7342
Kostanai
KSN
Nur-Sultan
NQZ
7056
Nur-Sultan
NQZ
Almaty
ALA
7327
Nur-Sultan
NQZ
Shymkent
CIT
7323
Nur-Sultan
NQZ
Taraz
DMB
7341
Nur-Sultan
NQZ
Kostanai
KSN
7351
Nur-Sultan
NQZ
Semipalatinsk
PLX
7311
Nur-Sultan
NQZ
Pavlodar
PWQ
7901
Nur-Sultan
NQZ
Moscou
ZIA
7152
Semipalatinsk
PLX
Almaty
ALA
7352
Semipalatinsk
PLX
Nur-Sultan
NQZ
7132
Pavlodar
PWQ
Almaty
ALA
7312
Pavlodar
PWQ
Nur-Sultan
NQZ
7168
Oral
URA
Almaty
ALA
7902
Moscou
ZIA
Nur-Sultan
NQZ
985
Almaty
ALA
Kzyl-Orda
KZO
986
Kzyl-Orda
KZO
Almaty
ALA
864
Aktobe
AKX
Almaty
ALA
863
Almaty
ALA
Aktobe
AKX
857
Almaty
ALA
Aktau
SCO
858
Aktau
SCO
Almaty
ALA
234
Kzyl-Orda
KZO
Nur-Sultan
NQZ
233
Nur-Sultan
NQZ
Kzyl-Orda
KZO
885
Almaty
ALA
Atyrau
GUW
886
Atyrau
GUW
Almaty
ALA
303
Almaty
ALA
Ust-Kamenogorsk
UKK
304
Ust-Kamenogorsk
UKK
Almaty
ALA
984
Atyrau
GUW
Nur-Sultan
NQZ
983
Nur-Sultan
NQZ
Atyrau
GUW
345
Nur-Sultan
NQZ
Ust-Kamenogorsk
UKK
346
Ust-Kamenogorsk
UKK
Nur-Sultan
NQZ
915
Almaty
ALA
Antalya
AYT
911
Almaty
ALA
Istanbul
IST
912
Istanbul
IST
Almaty
ALA
978
Aktobe
AKX
Nur-Sultan
NQZ
916
Antalya
AYT
Almaty
ALA
977
Nur-Sultan
NQZ
Aktobe
AKX
216
Antalya
AYT
Nur-Sultan
NQZ
215
Nur-Sultan
NQZ
Antalya
AYT
979
Nur-Sultan
NQZ
Oral
URA
980
Oral
URA
Nur-Sultan
NQZ
Principals aeroports on opera Air Astana
- Aeroport de Almaty (ALA)
- Aeroport de Moscou Domodedovo (DME)
- Aeroport de Atyrau (GUW)
- Aeroport de Kíev Boryspil Intl (KBP)
- Aeroport de Shimkent (CIT)
- Aeroport de Istanbul (IST)
- Aeroport de Taixkent Vostochny (TAS)
- Aeroport de Dubai Intl (DXB)
- Aeroport de Nova Delhi Indira Gandhi Intl (DEL)
- Aeroport de Bishkek Manas Intl (FRU)
- Aeroport de Frankfurt del Main (FRA)
- Aeroport de Sant Petersburg Pulkovo (LED)
- Aeroport de Oral Uralsk (URA)
- Aeroport de Pequín Capital (PEK)
- Aeroport de Urumqi (URC)
Informació de contacte de Air Astana
- KC IATA Code
- + 7 727 244 44 77 Truca-hi
- airastana.com Visita
Flightstats.com facilita informació sobre l’estat del vol, les cancel·lacions i els retards. La informació que facilita Flightstats.com pot contenir errors. Confirma sempre amb l’aerolínia la informació que apareix aquí.