Valoracions de viatgers
Puntuació general
6,5
Bo
Basat en 165 valoracions
Embarcament
6,9
Comfort
6,5
Personal
7,5
Oci
5,1
Règim
5,7
Troba vols barats a TUI fly
Anada i tornada
Econòmica
Informació sobre TUI fly
| IATA Code | X3 |
|---|---|
| Itineraris | 320 |
| Ruta principal | De Rabil a Espargos Amilcar Cabral Intl |
| Aeroports en què opera | 36 |
| Aeroport principal | Duesseldorf Intl |
Comentaris recents
Valoració dels viatgers
7
11
9
7
7
-
2,0
Avantatges: I could not get on the flight, so nothing.
Desavantatges: I didn't get any info that I needed to register my info with Greek government 24 hours beforehand due to COVID. Very poor customer-service.
valoració de
-
6,6
Avantatges: Crew
Desavantatges: Check In and boardung
valoració de
-
2,0
7 hours delay
Avantatges: Without previos announcement
valoració de
-
9,3
Avantatges: Hassle free boarding. Considerate crew.
Desavantatges: The seats were uncomfortable.
valoració de
-
8,4
Desavantatges: If one has not checked in in advance on internet, one is to pay 5 euro pro person at the check-in desk. This information should be communicated to the passangers in advance!
valoració de
-
5,0
Avantatges: The crew was very helpful
Desavantatges: It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip
valoració de
-
5,0
Got to our destination on time; process could have been more pleasant
Avantatges: good price; flight and baggage arrived on time
Desavantatges: Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
valoració de
-
7,0
Desavantatges: The entretaiment
valoració de
-
6,0
ooh yeah
Avantatges: I liked it all
Desavantatges: The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
valoració de
-
5,6
Avantatges: The entertainment
Desavantatges: They delay the flight and boarding was very disorganized
valoració de
-
3,5
never ever again!
Avantatges: quite new plain
Desavantatges: Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
valoració de
-
2,6
LOST BAG ON SKI TRIP
Avantatges: Not much.
Desavantatges: Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
valoració de
-
6,6
Nice crew but terrible logistics
Avantatges: The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Desavantatges: They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
valoració de
-
2,0
Lost the luggage
Avantatges: Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
valoració de
-
6,6
Flight delayed more than 12 hours
Avantatges: Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Desavantatges: Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
valoració de
-
4,3
Uncomfortable
Avantatges: My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
valoració de
-
2,3
120 ero
Avantatges: When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
valoració de
-
2,0
Desavantatges: Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
valoració de
-
3,6
Desavantatges: No service at all.
valoració de
-
10,0
Avantatges: Service is great def gonna use them more !!!!
valoració de
-
4,6
Hidden fees
Avantatges: Quick, smooth flight
Desavantatges: I ended up paying 60 eu either way for my bag
valoració de
-
6,0
Desavantatges: No food, no entertainment
valoració de
-
6,4
A good airline with a confused Identity
Avantatges: AirBerlin has always been a lovely little airline. Wonderful crew and pilots all around. A bit more expensive than the low cost carriers, but better flight times and a normal flight experience (or what used to be normal) was their forte.
Desavantatges: What I don't like. They don't know what they want to be. Not the crew or pilots, the executives. In September AirBerlin changed their policy of serving 'free' food on flights. I understand that they are competing with the Low Cost carriers (especially as O'Leary has set his sights squarely on AirBerlin), but charging flights that cost more than double of a low cost, yet offering the same experience of a low cost is a sure way to lose customers. Case and point: Flight to Vienna, we were offered complimentary sandwiches and drinks. Return flight, they charged for drinks and food. Which is it, AirBerlin? Either do complimentary food and drinks and keep your customers or keep you fares the same, charge for drinks and food and lose customers. But doing both with no rhyme or reason shows that those in charge do not understand their business.
valoració de
-
2,0
Like taking a bus to hell with thieve on board
Avantatges: Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!
valoració de
-
6,0
Desavantatges: The landing. The pilot left a dent on the runway.
valoració de
-
9,3
I would definitely fly AirBerlin again!
Avantatges: The amount of care from the crew was enough to give 5 stars, but there was also good choices of movies to watch, and no troubles while boarding.
Desavantatges: The seats can be a little small for someone who is 6'4, but that is my burden to bear. It was a little hard to check in online prior to getting to the airport.
valoració de
-
8,3
Comfortable flight
Avantatges: Plane was clean and comfortable. Service was pleasant. Waiting area was also comfortable and signage was good. Check in was simple.
Desavantatges: Flight was delayed and boarding process was disorganized. Luggage took awhile upon landing.
valoració de
-
6,6
Bare bones
Avantatges: Flight boarded, departed and arrived on time. Flight attendants friendly and professional. Plane clean.
Desavantatges: No beverage service. Having to leave terminal A and go through security again at C.
valoració de
-
6,6
Change terminal headache
Avantatges: Flight arrived on time despite late departure. Friendly and professional staff.
Desavantatges: Having to depart terminal A and go through security again at terminal C
valoració de
-
8,0
Read the fine print
Avantatges: AB is a new efficient carrier that delivers what it promises
Desavantatges: The rules on luggage are very hard to find and punitive if you violate them. We had to pay 60 Euro to check a bag. However if we had chosen to do so when we booked it would have been 30. You can't do this when you check in online when you likely know what you will be taking. Service desk is sympathetic because many make mistake.
valoració de
-
8,0
was fine
Avantatges: Good short flight, with free drinks/snack
Desavantatges: It was all fine
valoració de
-
4,6
Baggage lost
Desavantatges: Air Berlin lost my luggage. Plus they don't pick up my call to their customer service. They are extremely poor in this regard.
valoració de
-
4,0
Watch out for checked bag fees
Avantatges: Quick flight with good service
Desavantatges: We were shocked by outrageous fees for checked bags -- 60 EUR for one piece that other airlines consider carry on. More than the ticket itself! Watch out for this. Wish kayak had included this info somehow.
valoració de
-
8,0
Short easy flight
Avantatges: Seats were comfortable leather, they served drinks and your choice of sweetbreads savory snack, flight was short, and we didn't have to go through passport control because we were traveling between two EU countries.
Desavantatges: No entertainment but flight was so short it didn't matter
valoració de
-
9,3
Desavantatges: Having to wait several hours to confirm my booking. I wanted an immediate confirmation my flight was booked as my associate did.
valoració de
-
2,0
I was kicked off of the flight and no one took re
Desavantatges: I have never seen such a failure of leadership and I will go public with this story. I am a Jewish American who lost most of my family in world war 2. This is an experience that has shaped my whole exsistance and I was almost arrested for saying the word "nazi" under my breath. The police came and when I mentioned my history And I was told that I need to forget the past and that saying the word "nazi" is illegal in Germany. I was not allowed on the flight (and any others for the rest of the day) and no one would give me their name. The supervisor who never came down to talk to me told his workers not give me his name. My husband and I were forced to buy new tickets with Luftanza. I am going public with this story and it's cruel irony. There will be consequences. Shame on air berlin.
valoració de
-
7,6
Good for a quick hop
Avantatges: Very prompt and curtious staff. The flight was smooth and I was seated in an exit row, so there was plenty of room.
Desavantatges: We had to check baggage last minute and it was very expensive, but we could have purchased tickets with baggage, so just be aware if you have luggage to purchase in advance. Also, only 8 kilos allowed as carry-on, mine was small enough but too heavy... :( Boarding in TXL was crowded with other flights leaving in the same area, but we got on with no problems.
valoració de
-
8,4
Avantatges: Nice flight, fairly standard. Met expectations, crew was very nice and snacks better than average
Desavantatges: Boarding was a bit disorganized; did not use groups listed on tickets.
valoració de
-
4,0
Another two hour delay
Avantatges: Eventually arrived at my destination
Desavantatges: Air Berlin is ready for closing their business. They have no idea of what they are doing and it's the worst airline I've ever flown.
valoració de
-
2,0
Delayed 2.5 hours
Desavantatges: Delayed for two hours with no explanation
valoració de
-
2,3
Not worth the money
Avantatges: Not much
Desavantatges: I had missing items when I landed back in Munich. The staff took clips off my bag and water bottle. They are climbing clips so they can't just fall off. I asked baggage representive and she said nothing they can do. So I lost 30 euro on clips. SO GERMAN. !!!!
valoració de
-
6,6
Avantatges: Tripulación
Desavantatges: Registro y embarque
valoració de
-
2,0
7 horas de retraso
Avantatges: Sin anuncio previo.
valoració de
-
9,3
Avantatges: Sin problemas de embarque. La tripulación considerados.
Desavantatges: Los asientos eran incómodos.
valoració de
-
5,0
Avantatges: El personal era muy servicial
Desavantatges: Nos tomó para siempre conseguir nuestra tarjeta de embarque porque el sistema del aeropuerto tenía problemas para nosotros. Estábamos a punto de llegar tarde para el avión y ni siquiera para ir en el viaje
valoració de
-
5,0
Llegamos a nuestro destino a tiempo; el proceso podría haber sido más agradable
Avantatges: buen precio; el vuelo y el equipaje llegaron a tiempo
Desavantatges: Realmente larga cola en el aeropuerto, aunque prácticamente todo el mundo hace el check-in por adelantado en Internet. Me pareció desagradable y estresante estimar el peso del equipaje y pagar por el equipaje facturado en línea debido a la pesada pena de $ si espera hasta llegar al aeropuerto. Creo que esto está hecho para que no tengan que personal más adecuadamente en los mostradores de check-in del aeropuerto. Los asientos no eran cómodos (no había mucho cojín) y la habitación para las piernas estaba apretada.
valoració de
-
7,0
Desavantatges: El entretenimiento.
valoració de
-
5,6
Avantatges: El entretenimiento
Desavantatges: Vuelo retrasado y un embarque muy desorganizado
valoració de
-
3,5
¡nunca más!
Avantatges: bastante nuevo claro
Desavantatges: ¡comodidad horrible en la llanura, demasiado menos espacio para las piernas, sillas muy incómodas! Demasiado caliente en el interior, nada que hacer en el 4 horas de vuelo, sin entretenimiento.
valoració de
-
6,6
La tripulación era agradable pero la logística era terrible
Avantatges: La tripulación y la comida eran muy agradables. Desafortunadamente, pasar del punto A al punto B fue una lucha.
Desavantatges: No dejaron suficiente tiempo para los vuelos de conexión (tocamos al mismo tiempo que mi vuelo de conexión iba a bordo), y se desataron muchos pasajeros en el último minuto sin enviar su equipaje al vuelo de conexión. Perdí mi equipaje y todavía no lo he encontrado.
valoració de
-
2,0
Se perdió el equipaje
Avantatges: Tardado dos horas, eso está bien, pero no poder localizar el equipaje es un gran malestar y estrés
valoració de
-
6,6
El vuelo se retrasó más de 12 horas
Avantatges: La gestión de la situación por parte de la tripulación, reservó un hotel con desayuno para todos los pasajeros, que era agradable, pero aún así...
Desavantatges: El vuelo se retrasó más de una hora primero, luego nos embarcamos tarde, luego nos pidieron que bajáramos del vuelo (debido a problemas climáticos) terminamos en un hotel durmiendo unitl al día siguiente (12 horas en general)
valoració de
-
4,3
Incómodo
Avantatges: Mi marido y yo somos personas altas, de más de 6 pies y este fue el asiento más pequeño e incómodo en el que hemos estado. Nos pusieron en el último asiento y ni siquiera podíamos meter las piernas. Entonces cuando la persona delante de mí intentó poner su asiento detrás estaba en tanto dolor tuve que pedirle que lo llevara de vuelta. También querían cobrarnos 120 dólares por una bolsa cuando nuestro vuelo era de sólo 100 dólares, ¡lo que era ridículo! Afortunadamente el personal era lo suficientemente agradable como para renunciar a esa tarifa para nosotros.
valoració de
-
2,3
120 euros
Avantatges: Cuando llegamos al aeropuerto y fuimos al mostrador de Air Berlin resultó que el billete no incluía el equipaje. El vuelo de Tel Aviv a Berlín incluía una maleta, pero no de Berlín a Tel Aviv. Pagamos 120 euros por el equipaje, aunque no hemos visto una invitación para pagar por adelantado. Nadie intentó ayudarnos, y la actitud era fría y arrogante.
valoració de
-
2,0
Desavantatges: Causado daños en mi equipaje y lo reporté y enviaron todos los documentos necesarios. Han pasado dos semanas y la empresa todavía no me ha contactado.
valoració de
-
3,6
Desavantatges: Ningún servicio.
valoració de
-
10,0
Avantatges: El servicio es genial sin duda va a usarlos más!!!!
valoració de
-
4,6
Tasas ocultas
Avantatges: Vuelo rápido, agradable
Desavantatges: Acabé pagando 60 euros igualmente por mi equipaje
valoració de
-
6,0
Desavantatges: No hay comida, no hay entretenimiento
valoració de
-
2,0
Como tomar un autobús al infierno con la tieve a bordo
Avantatges: Nunca sentí que me estaban mobbed en el check de esta manera antes. El tipo solía ayudar, pero en cambio sólo hacía las cosas más difíciles para cada cuerpo. Estaba pidiendo que se volviera a embalar por razones poco claras. Obligar a la gente a abrir sus maletas en el mostrador para mover un artículo de una bolsa a la otra. Carga de una mochila del tamaño de una bolsa de mano personal. Luego a bordo del agua cuesta 3 euros por una botella pequeña. El único papel higiénico era gratis, ¡¡nunca más!!
valoració de
Estat del vol
Mapa d’itineraris de TUI fly
Principals aeroports on opera TUI fly
- Aeroport de Duesseldorf Intl (DUS)
- Aeroport de Frankfurt del Main (FRA)
- Aeroport de Hannover (HAJ)
- Aeroport de Càndia N. Kazantzakis Apt. (HER)
- Aeroport de Stuttgart Echterdingen (STR)
- Aeroport de Palma de Mallorca Son Sant Joan (PMI)
- Aeroport de Puerto del Rosario Fuerteventura (FUE)
- Aeroport de Munic Franz Josef Strauss (MUC)
- Aeroport de Las Palmas de Gran Canaria (LPA)
- Aeroport de Granadilla Tenerife-Sur (TFS)
- Aeroport de Rodes Diagoras (RHO)
- Aeroport de Hurghada (HRG)
- Aeroport de Basilea EuroAirport Swiss (BSL)
- Aeroport de Kos (KGS)
- Aeroport de Colònia Köln/Bonn (CGN)
Informació de contacte de TUI fly
- X3 IATA Code
- 902 012 512 Truca-hi
- tuifly.com Visita
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