Van Belle Hotel

The location.

Front desk service ( few of staff) they were not that flixable and one of them were rude. I asked for an empty glass to drink alcohol they refused to give me and one of them arruged with me in an unprofessional way leads me to rais my voice and ruined my happy mood that I was in.. plus other things . I was struggling and keep nagging to the reception desk about my room internet , no one even took or concern to take any action till I asked dircely the house keeping and the mentaince man to solve the problem and they moved it not the receptionist desk people. Rooms furniture old and ruined , you can hear the plumbing water cycle path from your room. Walls between rooms not isolated at all specially the connecting rooms you can hear every single move and breath.

The 1 positive is underground parking - thank god! You should not have this hotel on your books. The lobby is great but the rooms are as bad as the Fort Breendonk concentration camp that we visited on our way down. The hotel is in the roughest area in Brussels where you simply are not safe from gangs and crime. We were too scared to even go to the local metro station or tram line. Breakfast was shameful as was the fact the hotel staff let yobs sit in reception where you come into the hotel making you feel instantly unsafe.

You should not have this hotel on your books. The lobby is great but the rooms are as bad as the Fort Breendonk concentration camp that we visited on our way down. The hotel is in the roughest area in Brussels where you simply are not safe from gangs and crime. We were too scared to even go to the local metro station or tram line. Breakfast was shameful as was the fact the hotel staff let yobs sit in reception where you come into the hotel making you feel instantly unsafe. Hotel rooms basic, dirty, walls like paper. Drugs being smoked in a nearby room we suspect by staff as people in and out all night. Area is horrific and filled with gangs on every corner and round the back of the hotel. I cannot stress enough how disappointed I am that booking.com would let you stay somewhere like this and for the price I would expect ALOT better.