Britannia The International Hotel London, Canary Wharf

Nothing

The rum and the bed

Size of room and general comfort of bed

Breakfast which we took once was very limited in choice and cooked meal I had was disappointing - overcooked eggs, greasy black pudding and not very warm. Bedroom not well cleaned every day - bathroom not thoroughly cleaned and one day bed not tidied up and remade properly. Carpets in public areas threadbare.

The manager upgraded our room but we had to remind them, but the standard was still dyer.

A member of staff argued with my partner. The check in was pain stackingly long and arduse. It was like staying in a hostel. The breakfast was of a bad quality. The first room we stayed in was nothing more than a hole in the wall, a windowless basement room with noise all around from 70 other similar rooms with an air com that buzzed when switched on. The outward apperence of the hotel did not represent the quality of the staff and rooms. A schizophrenic environment.

Is close the to attraction area only the location was good

No Wifi, Checkout 11am, air-conditioner not working

The concierge was helpful.

Tired, worn fixtures and decor. Rude, aggressive staff who pursued a colleague for an outstanding payment (which they’d told us on check-in was paid) - knocking on her room door with card machine in hand. Uncomfortably hot rooms; the thermostat controls in room made no difference. Extremely slow check in process. All my colleagues were expected to show photo ID or credit card even though I had pre-paid all rooms using my credit card. Two colleagues got stuck in the lift.