Smart Hyde Park View - Hostel

The only good thing is the location, close to tube (Queensway, Bayswater, Paddington)

The first thing I arrived was doubting am I in the right place, coz the name of the hostel in front is not the same. And a gang of teens were hanging outside the front made me the first impression that I booked a bad place to stay. This is my worst hostel experience ever! When I checked in was the evening, staff’s attitude wasn’t good. The room was tiny, after we put our suitcases in the room, basically no space to walk through each other. I saw the photos when I booked was 2 level bunk beds. But when I got my room, it’s 3-level bunks. I have checked in 2 different rooms, both of them are the same tiny and 3-level bunks. Leaving you no headroom, even to sit in your bed space. The bathroom is lacking facilities, not enough hooks to put our towels and clothes, no benchtop space to put my toiletries. The taps!!!! One room is the push and automatic turn off tap, water only runs for 2 seconds and off, making you have to press every so often with one hand, leaving only one other hand free to catch the water to wash your face. The second room I got, the tap only had cold water, the hot side was broken, and the drainage of the sink is blocked. You have to wait until the water to drain away before you turn the tap on again to clean your teeth or something, it’s extremely blocked! And the heater in the second room I checked in was broken, I asked the staff to turn it on for me he didn’t even try, or provide me another portable heater, was freezing cold in the room during sleep. Last but not least, I wanted to wash my clothes and I have to pay £5, the first day I asked they said the machine was broken, will be fixed the next day. 2 days later I asked again, still not fixed, and asked me can use their sister hostel to wash my clothes which was 3 blocks away!!! I end up didn’t wash them there. It’s the worst hostel I ever stayed in my entire life!!! Do not stay with them!

The location is perfect, steps away from Hyde Park and two blocks from subway. The price is good (considering it's London, otherwise would be expensive). Staff is just ok (the lady in the Kitchen was very friendly).

The carpet was very smelly, you could feel everytime you entered the room. The bathroom is ok but still needs some fix in everything (falcet, shower, floor). The noisy doors and the plastic matrices could be improved too.