Troba vols barats de Funchal a Espanya

Queixes: "Todo muy bien"

Queixes: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Queixes: "El sistema de entretenimiento es viejo del 747 no funciona. La variedad de películas es muy pobre, comparado con otras aerolíneas. También la comida fue mediocre a mala."

Avantatges: "Everything but not the food"
Queixes: "Food was horrible"

Avantatges: "Todo fue excelente"
Queixes: "En realidad no lo sé, el viaje fue muy bueno"

Queixes: "Food poor going to Munich , legroom poor."

Queixes: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."

Avantatges: "-"
Queixes: "Will never use Lufthansa again"

Avantatges: "-"
Queixes: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."

Avantatges: "Tripulación. Servicio. Tranquilidad"
Queixes: "Comida"

Avantatges: "La responsabilidad en los horarios de partida."
Queixes: "La tripulación solo habla idioma alemán o Ingles. Se podría capacitar al personal en idioma español también."

Queixes: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Avantatges: "Everything except delay"
Queixes: "Nil"

Avantatges: "Respect and politeness of the staff"
Queixes: "Wi-Fi is not available on all flights also is easy to download the fllynet"

Avantatges: "Puntualidad"
Queixes: "El snack"

Avantatges: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Queixes: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Avantatges: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Queixes: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Avantatges: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Queixes: "Ground staff poor customer service"

Avantatges: "Se demoró más de 2 hrs y perdí la conexión trasncontinental. El servicio lo dió otra aerolínea pequeña, asociada a Lufthansa y nunca nos dijeron, buscamos el vuelo en pantallas por Lufthansa y nunca se anunció que era por la otra línea casi perdemos ese vuelo por cero atención o información"
Queixes: "Avisar cuando sea operado el vuelo por otra aerolinea. Ser puntuales por las conexiones."

Avantatges: "La comida es buena y dan varios snacks"
Queixes: "Pague el servicio de internet dentro del avión y nunca funcionó, a pesar de que intentaron ayudarme"

Avantatges: "La atencion del personal"
Queixes: "Al hacer el check in, la forma de distribución de la página es diferente a la del avien en que nos enviaron y me dieron otros asientos diferentes de como los había solicitado"

Avantatges: "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Queixes: "No food for vegetarians."

Queixes: "Me gusta como funciona vuestra manera clasica,por favour no cambies"

Queixes: "El andar hasta llegar a la nave"

Avantatges: "Son mil veces mejores que united"
Queixes: "Su comunicación en cabina"

Avantatges: "nada"
Queixes: "todo"

Avantatges: "Tripulacion muy agradable"
Queixes: "Salir con 40 minutos de demora, por trafico, pero sin dar una solución clara para no tener inconvenientes con la conexión de Frankfurt a Buenos Aires siendo todo de la misma empresa"

Avantatges: "el avion de dos pisos fue un lujo, y me encanto poder comer con cubiertos de metal y no de plastico."
Queixes: "Mi pantalla se congelo, pero como era de noche, preferi dormir"

Avantatges: "La tripulación muy bien, pero hubo una falla en el sistema de aire acondicionado y empezö a oler a quemaso y salir humo... fue una negligencia seguir volando asi con ese problema, tuvimos que haber parado en el.aeropuerto mas cercano... nos pusieron en riesgo a todos..."
Queixes: "Las bebidas en el vuelo y el abordaje tan lento."

Avantatges: "all ok"
Queixes: "all ok"

Avantatges: "all ok"
Queixes: "all ok"

Queixes: "todo muy bien excelente servicio!!"

Avantatges: "Cheerful and very helpful"
Queixes: "The food could be better"

Avantatges: "La alimentación"
Queixes: "Salir a tiempo"

Avantatges: "Tardó un poco en salir, no me gustó que el avión hacia demasiado ruido"

Queixes: "Highly recommended for efficiency"

Avantatges: "era un avión muy pequeño, no se podía esperar mucha comodidad y era un vuelo corto, no hay mucho que decir"

Queixes: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"

Avantatges: "La atención de la tripulación"
Queixes: "La comodidad de los asientos, era difícil poder dormir."

Avantatges: "Service"
Queixes: "Boarding"

Avantatges: "Todo correcto, dieron tentenpie. No pidieron dni al embarcar solo passbook. Dni en facturacion solo, mas rapido."
Queixes: "Todo ok"

Avantatges: "Bastante bien todo!, maletas y material deportivo con recogida en munich rapida. Avisos en movil con la app sobre puertas de embarque y cinta recogida estupenda. Picnic en vuelo. Repetir bebida."
Queixes: "Todo esta correcto de momento."

Avantatges: "La tripulación era muy amigable."
Queixes: "Abordamos con más de una hora de retraso."

Avantatges: "The flight was adequate."
Queixes: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Avantatges: "La facilidad de conexión en franckurt"
Queixes: "La comida no era tan rica"

Avantatges: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Avantatges: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Queixes: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"

Avantatges: "The Lufthansa app provides updates on plane status and gate number, etc."
Queixes: "N/a"

Avantatges: "coffee"
Queixes: "boarding was chaotic"

Avantatges: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Queixes: "Nothing,just the seats. Cleanliness was perfect"

Queixes: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Avantatges: "Professional crew. Good simple check in."
Queixes: "Nothing."

Queixes: "Boarding was crazy. Could not everyone in the gate area."

Avantatges: "Everything works and quick to get to destination."

Queixes: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Avantatges: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Avantatges: "Fantastic gate agents!"
Queixes: "The food was terrible."

Avantatges: "The aircraft"
Queixes: "No overbooking next time!"

Avantatges: "Crew helpful. Food good."
Queixes: "Better range of movies please"

Avantatges: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Queixes: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Queixes: "Staff rude and short"

Avantatges: "Friendly crew, upgraded seat was worthwhile"
Queixes: "More snacks in between meals,"

Avantatges: "Pleasant flight"
Queixes: "We were delayed & missed our connection"

Avantatges: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Avantatges: "The entertainment was amazing"
Queixes: "The seats were a bit hard"

Avantatges: "Crew was ok."
Queixes: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Queixes: "Delays, took my hand luggage into the hold,"

Avantatges: "The crew"
Queixes: "Seat comfort"

Avantatges: "Awful"
Queixes: "Everything"

Avantatges: "My seat"
Queixes: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Queixes: "We had 4 hour delay causing a stop over at 3am. So yeah"

Avantatges: "Nice aircraft"
Queixes: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Avantatges: "Just the cabin crew being nice"
Queixes: "Punctuality KLM is always late"

Avantatges: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Avantatges: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Queixes: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Queixes: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Avantatges: "The flight arrived a few minutes early."
Queixes: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Avantatges: "Crew was good"
Queixes: "Food"

Avantatges: "Best airline in the business quick efficient and outstanding service What else can you say"

Avantatges: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Avantatges: "Entertainment options."
Queixes: "Service was poor, seat did not recline, and the food was terrible."

Queixes: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Queixes: "Not enough leg room"

Avantatges: "Very pleasant, professional crew"
Queixes: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Avantatges: "Landing"
Queixes: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Avantatges: "Friendly staff"
Queixes: "Leg room"

Avantatges: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Queixes: "Not happy to pay extra money for my case"

Avantatges: "Overall booking and airport was ok. Food was also actually quite good."
Queixes: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Avantatges: "Crew was awesome"
Queixes: "."

Avantatges: "Very friendly and helpful crew."

Avantatges: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Queixes: "Boarding was chaotic and congested with not much information or order."

Avantatges: "punctuality of boarding and flight time"
Queixes: "attitude of crew in business class: no sense of true hospitality"

Avantatges: "Everything was clean and well organized."
Queixes: "The flight was delayed 1 1/2 hours."

Avantatges: "Good selection of movies."
Queixes: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Avantatges: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Queixes: "Nothing to say"

Avantatges: "Comfort was better than on the previous Dash-8. Food was OK."
Queixes: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Queixes: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Avantatges: "Professional crew. Good boarding."
Queixes: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Avantatges: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Queixes: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Queixes: "Nothing"

Avantatges: "Crewwere polite and competent. Seats felt a little cramped."

Avantatges: "Crew amazing yes. Seat comfortable."
Queixes: "None for now!"

Avantatges: "I have no time for you sorry"

Queixes: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."

Avantatges: "Delicious inflight meal and outstanding service!"
Queixes: "Please keep up the same standards"

Avantatges: "Crew was super nice"
Queixes: "Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!"

Avantatges: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Queixes: "The entertainment wasn’t working initially."

Queixes: "Their app wouldn't let me pay for a checked bag early so I was charged almost double the cost!"

Avantatges: "Easy boarding, friendly crew, good food"
Queixes: "Nothing to report"

Avantatges: "Crew"
Queixes: "Boarding"

Avantatges: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Queixes: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"

Avantatges: "Nothing."
Queixes: "My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY."

Avantatges: "Plane changed to an A380"
Queixes: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Avantatges: "Flight good, crew helpful and no problem with boarding."
Queixes: "No hot food and no announcement in the Airport. Limited choice of other food."

Queixes: "We Flew business class. Very ordinary."

Avantatges: "The aircraft seemed new or renovated and it was fairly clean."
Queixes: "The crew was talking with a passenger at the end of the corridor while laughing very loud. This caused many passengers to wake up from their sleep or just disturb them from their reading. Instead of telling the passenger to keep it down they were all cracking jokes to each other while the whole cabin could hear them."

Queixes: "Having gate #earlier than 1 hour before takeoff"

Avantatges: "The crew was very helpful. Although delayed by nearly 3 hours the captain kept passengers up to date on the status."
Queixes: "Aircraft is too cramped for search a long flight. It was very hot and the food was not good."

Queixes: "the onboard entertainment is a very old system based on small unpractical screen. Mine was also broken. My meal came, twice, with no cold drinks. I had to call the crew but did not answer all the times. When they came, they brought the wrong drink."

Avantatges: "On time."
Queixes: "Seat spacing is awful."

Queixes: "It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst"

Avantatges: "Not enough information"
Queixes: "The flight times went explained properly very missleading"

Avantatges: "Good organisation and timing"
Queixes: "Seat not too comfotable . Services could be better"

Queixes: "Separating me from my party to extort a fee to sit next to each other"

Avantatges: "Fast boarding with group number priority"
Queixes: "No complementary rescteshments. You had to pay and only pay by card."

Avantatges: "Boarding OK, Seats very very comfortable. Enough space for my long legs"
Queixes: "Coffee and tea were proposed, but have to be paid. I would understand for alcohol, but for tea and coffee, as a customer I felt a bit insulted"

Queixes: "Tasteless food."

Avantatges: "No surprises. The flight was eventless, no drama. I had an Isle seat."
Queixes: "Had to pay $100 for the isle seat. The earbuds didn't work well. We took off early on Tuesday, and landed the next morning at 11am. My how time flies. Somehow I lost a whole day -- what happened? (winking imoji here)"

Avantatges: "Everything"
Queixes: "No complaints"

Avantatges: "Good range of in flight snacks and food"
Queixes: "No Wifi capabilities"

Queixes: "outdated inflight entertainment system generally worn and old plane"

Avantatges: "Crew and seat comfort."
Queixes: "No entertainment, not even available if you paid."

Avantatges: "Flight was uneventful (the way it should be) although it was over an hour late leaving LHR. The cabin was clean and in generally in good condition. Leg room was okay for a short flight. Didn't try the onboard cuisine but it looked good in the pictures, although somewhat expensive!"
Queixes: "The bag drop at LHR T5 was bad. I was in line for almost 25 mins waiting to use the self-serve system. Almost every one of the 10 or so people in front of me had problems with the system and had to call over a staff member to help. It would have been so much quicker to have the 'old style' way of having check-in staff receiving bags!"

Queixes: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."

Queixes: "Plane was very old. Seat rock hard. When I pulled the foot rest down the fabric was coming off to reveal years worth of food crumbs. Disgusting. TV screen was tiny. Seemed sort of staff, took them ages to bring food around, toilet was unclean with no toilet roll towards the end of flight."

Avantatges: "Nothing"
Queixes: "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."

Avantatges: "The Heathrow staff was attentive to our needs regarding a passenger with special needs. The flight attendant crew was also totally on point throughout the flight. As we left the plane, one of the flight attendants, Simone, made a very special effort to assist us and for that I am grateful. The wheel chair attendant at Washington Dulles was also a real trooper who remained with us until all luggage was retrieved and I made my way to the Parking Garage to retrieve my car. I am totally impressed with the service and care that everyone associated with British Airways provided to make this transport effortless."

Queixes: "The service on the plane. And with the long 8 hour flight they gave great food service."

Avantatges: "Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious."
Queixes: "Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened."

Avantatges: "The crew as expected were helpful and friendly."
Queixes: "The seats were somehow closer together than our flight out so knees rested against the seat in front. The in flight food service had run out sandwiches and the flight was delayed."

Avantatges: "The food, the entertainment and the staff was super friendly"
Queixes: "The seats should be more comfortable for such a long flight"

Queixes: "No entertainment system"

Avantatges: "I did like how efficiently the transfer was handled to the other plane, and I did like that we got a five pound voucher to get something to eat."
Queixes: "I didn't like that, having boarded, and waiting for half hour, we had to leave the plane due to some electrical issue, and had to get another plane, which delayed our trip by three hours. I feel something like that should have been noticed before we boarded."

Queixes: "Planes should have WiFi"

Queixes: "2 Hour Delay"

Avantatges: "Boarding went fast."
Queixes: "Too tight, not possible to sleep a little bit."

Queixes: "Nothing special and generally disappointing."

Avantatges: "Great flight despite being fully booked, loved the layout of the plane, service was very attentive and warm. In flight entertainment well laid out and easy to operate."
Queixes: "Delayed due to the weather conditions"

Avantatges: "Lots of updates from pilot"

Queixes: "Easy checkin, friendly staff, nice quick flight"

Avantatges: "Nice crew."
Queixes: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Avantatges: "Nothing"
Queixes: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"

Avantatges: "Quick. Smooth!"

Avantatges: "The staff"
Queixes: "Providing more drinks and beverages"

Queixes: "Been on schedule"

Queixes: "Gate location information delayed until last minute!"

Avantatges: "Self checkin, there was no line and things moved quickly."
Queixes: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."

Queixes: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"

Queixes: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"

Avantatges: "Cancelled flight. Charged for bags even though we prepaid for them."

Avantatges: "It was quick."
Queixes: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."

Avantatges: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Queixes: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."

Avantatges: "Delayed"

Avantatges: "On time!"
Queixes: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"

Queixes: "Bad experience with charged"

Queixes: "Unruly boarding lines. Plane late .flight attendant less than friendly"

Queixes: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Queixes: "I did all my research when I booked my flight. Nowhere did it tell me I was booking a discount flight. I had to pay extra for my bag on a long international flight, which I make frequently. Absolutely misleading an unjust. I feel cheated, I will never fly Air Portugal again and I will warn all my colleagues in the travel and tourism industry that I work about the disgrace I felt as a passenger with Air Portugal. It's not the first time I flew with them, but it will be the last!"

Avantatges: "Belam cake was lovely !"

Avantatges: "nothing."
Queixes: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Avantatges: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Queixes: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."

Queixes: "Though the weather was fine - no excuse - the flight was delayed over an hour and I lost the connecting flight to Newark."

Avantatges: "The crew & cleanliness in general . On time ."
Queixes: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."

Queixes: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."

Queixes: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"

Avantatges: "The extra room and comfort the business class provides"
Queixes: "The business class cabins are not up-to-date and state of the art. The seats are not comfortable. On my outbound flight, the seat did not fully lay flat. The electrical outlet was old and worn out and ended up not charging my devices because it was too loose. They need to install USB outlets like everybody else. Needs more luxury like others in business class"

Avantatges: "Of no change is BULLSHIT"

Avantatges: "Flight was on time, crew very friendly, check in process easy"
Queixes: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Avantatges: "Crew"
Queixes: "Delayed departure"

Avantatges: "Best all around airline I've been on!!!"

Avantatges: "Nice little snack, horrible coffee"
Queixes: "LATE"

Avantatges: "Price"
Queixes: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"

Queixes: "Passenger attention not he best"

Avantatges: "Lovely crew, nice breakfast, ON TIME!"

Avantatges: "On time and the plane may have been the cleanest aircraft I've ever been on."
Queixes: "Nothing comes to mind. All in all, a very nice travel experience."

Queixes: "No water, but it's a short flight so they probably just didn't have time."

Avantatges: "The service they provided us reminded us of how airlines used to treat their customers in the past. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."

Avantatges: "The crew was fine. Plane clean and comfortable. Would fly again."
Queixes: "Agent at the gate wouldn't let me do a medical pre-board. When I checked it, the ticket agent said it wouldn't be a problem, I should just ask at the gate. The agent there said there would be no reason to board early even though I have a doctor's note. She said I could board with everyone else and was extremely rude and dismissive. Thank goodness the ticket agent helped me out (by putting me in a seat where I'd be first to board), but if he hadn't, it would have been a terrible experience."

Avantatges: "None"
Queixes: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."

Avantatges: "Nice crow"
Queixes: "We spent about a half hour waiting to take off"

Avantatges: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Queixes: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."

Avantatges: "Easy checking and boarding process"

Avantatges: "Flight was on time"
Queixes: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"

Avantatges: "I only liked the price of the fare....everything else matched the price of the fare. Cheap and bad."
Queixes: "First of all I fly all the time at least once a week. This is my first time experiencing roaches on an aircraft!. I tried calling someone but I was looked at and ignored because I wanted to ask top change seats. I didnt want to cause a scene and affect the airlines reputation with people freaking out or feeling uncomfortable so I just moved to another aisle. Service very mediocre and plane was old."

Queixes: "To whom It May concern: My husband and I had a very very bad time trying fly from lisbon to Madrid through TAP. We booked together under same booking number. We don't know why my husband's ticket had been cancelled?? Thanks good! We have to spend five times more money to buy another ticket to fly together!! Now we try to find out what happened. Nobody want to take the responsibility!! Hope someone can give us the answer! Qi"

Avantatges: "There was enough space between the rows of seats!"

Avantatges: "Staff, online check in, plane, in flight soft drink"
Queixes: "Small delay, (about 10 minutes), but this happens"

Avantatges: "The service was great and the food was awesome. Would definetly fly with TAP in the future!"

Avantatges: "Crew great, flight fast"
Queixes: "Old plane"

Avantatges: "That we got home"
Queixes: "It was 2 hours late which meant we missed our train and got home 4 hours late"

Avantatges: "There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God."
Queixes: "Nothing."

Avantatges: "Comfortable flight. Generally good service."
Queixes: "I was made to put my hand luggage in the hold and yet there was plenty of space overhead. While it didn't delay me much it was rather cumbersome."

Avantatges: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Queixes: "Better leg room and organisation of the hand luggage in above lockers"

Queixes: "fligjt delayed"

Avantatges: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
Queixes: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."

Queixes: "Get rid of the nickel and diming!"

Avantatges: "We knew that the gate would close 15-30min early since we traveled to Europe before. We also knew that checkin differs from American standards-you get a few minutes notice to board or get left behind."
Queixes: "Warn travelers of exorbitant check bag fees. It's ok to pay 120 euro if you know you brought a lot of clothes for comfort, but if it's a surprise expense, not so fun."

Queixes: "Announcements at gate..only one long line..didn't know what was boarding.."

Queixes: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."

Avantatges: "Friendly crew"
Queixes: "Border control at EDI. Lanes too long"

Avantatges: "The crew was very friendly and helpful. For me, this makes all the difference in the world. I'll even overlook small problems if staff is pleasant."
Queixes: "It was unclear that we had to check ourselves in ahead of time online. The check-in crew said there was absolutely nothing they could do for us and that we should have read the "terms and conditions". Luckily, we arrived at the airport extremely early, so I had time to check in on my phone."

Avantatges: "The crew were great. Explanations given and complementary drinks given due to delay caused by medical emergency. Managed to organise new crew and problem solve very quickly."
Queixes: "More leg room as the customer in front was rather large and the chair was pushed back from the weight"

Queixes: "Onions"

Avantatges: "Crew good, kind and helpful."
Queixes: "Did not realize that we could only bring 1 carry one. Had to pay for water."

Avantatges: "Staff were great (as always) with Easyjet."
Queixes: "Flight was diverted to Athens due to heavy winds. Quite common with Mykonos apparently. Was a bit of a mess when we landed in Athens...left hand didn’t know what the right was doing."

Queixes: "The flight came in late, but we only found out later.If we’d been told we could have gone for a drink, or at least found somewhere to sit for a while, rather than standing for an unacceptable time!"

Avantatges: "Decent legroom and space to spread out."
Queixes: "Some entertainment options would be welcome."

Queixes: "More legroom than expected. Large fees for checked bags in my opinion."

Queixes: "Very slow baggage reclaim at Bristol Airport"

Queixes: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"

Avantatges: "Great that cabin bags were offered to go in the hold"
Queixes: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."

Avantatges: "Flight on the Time"
Queixes: "They did not write the Gate in The Check in only the Terminal"

Avantatges: "Arrived on time!!!"

Queixes: "Enforced separation of hand luggage taken to hold at gate due to lack of space. Parked miles away from terminal on arrival. The usual budget airline issues."

Avantatges: "Plenty space in the cabin and decent leg room on standard seats"
Queixes: "Cabin crew are not very warming or hospitable feel like they are just doing their job rather than offering customer service which should be high on any airlines priorities when people are 33 000 ft away from comfort"

Queixes: "Less delay"

Avantatges: "Crew were nice and situations like this are out of their control."
Queixes: "Boarding was disorganised! Passengers were rude and shoving people out the way! Too many suitcases on board that then had to be taken off and checked into the hold. Had a rude guy sat next to me who literally took up half my seat too and leg space."

Avantatges: "Automated check in and bag drop, gate after the bridge, clean cabin"
Queixes: "A delay in service, non-window seats"

Avantatges: "I"

Avantatges: "Nothing"
Queixes: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"

Avantatges: "Service"
Queixes: "Legroom - knees jammed into sest in front, and guy next to me had to put legs into me to fit. Painful"

Avantatges: "Fast flight"
Queixes: "Standing around 30 minutes in gate before boarding."

Avantatges: "the entrance from front and back"
Queixes: "Felt like we were being herded like cattle"

Avantatges: "Given extra leg room after we boarded"
Queixes: "Flight was delayed; boarding was chaotic"

Avantatges: "Speed of getting to the destination"

Avantatges: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."

Queixes: "Huge queues for security at Budapest airport that stretched to the front doors of the terminal, followed by terrible gate facilities in a warehouse structure in the middle of the runway away from the terminal building. Flight delayed by 40mins but no information shared with passengers who were standing in the queue with no access to facilities or any information about how long the delay would be. Flight itself was (eventually) fine but not encouraged to fly easyjet again from Budapest if it can be avoided."

Avantatges: "Staff were helpful and friendly"
Queixes: "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"

Avantatges: "Smooth and quick on time boarding."
Queixes: "The plane was flying very low all the way and it was a bit suspicious."

Avantatges: "On time, friendly, polished,"
Queixes: "No offer of any refreshment"

Queixes: "Being delayed 4 hours"

Avantatges: "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Queixes: "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."

Avantatges: "The price. Boarding method of boarding from both ends of plane sped things up"
Queixes: "They did not allow a personal item along with carry-on, which was a surprise to me (being a new user of EasyJet)"

Avantatges: "Flight was on time. Boarding was super smooth. Staff was lovely. Nothing to complain about!! I was worried because I had three kids and I had heard horror stories about the airline being super strict about the size of carry-on luggage but everything was fine! They didn’t ask us to check in our bags or to pay any additional Fees. I was so happy! It was easy peasy!"
Queixes: "Everything was perfect. There was a dad who kept yelling at his kid in Serbia’s-Croatian but that had nothing to do with the airline."

Avantatges: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."

Avantatges: "the crew were great. the flight was smooth. the plane was clean"
Queixes: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"

Avantatges: "N"

Avantatges: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Queixes: "The wait on the runway - French Air Traffic Control strike."

Queixes: "I missed this flight because my Norwegian flight from Oakland to Gatwick was delayed"